Service Customer Care Representative

Rosen Hyundai of Algonquin • Algonquin, IL

3d

About The Position

The Rosen Automotive Group is seeking a Service Customer Care Representative to support its service department and provide customer care. The role receives and schedules service appointment calls, maintains the appointment calendar in coordination with Service Advisors and the Parts/Rental Department, and responds to customer inquiries by chat, email, and phone. It also involves following up on declined services and ordered or back-ordered parts, scheduling follow-up appointments, and proactively contacting customers about required service and recall appointments.

The stated schedule is 12–6 p.m. Monday through Friday and every other Saturday. Candidates must deliver excellent customer service, communicate effectively, work in a fast-paced environment, and handle multiple tasks. Windows Office knowledge is needed, along with the ability to learn vendor programs and portals. Candidates must be at least 18, hold a valid driver’s license, and have an excellent driving record. Drug testing is required.

Requirements

• Demonstrate the highest level of customer service, including over the phone and in person.
• Have strong communication skills.
• Be comfortable working in a fast-paced environment.
• Have basic working knowledge of Windows Office.
• Be able to learn vendor programs and portals quickly and efficiently.
• Be at least 18 years old.
• Have a valid driver’s license and an excellent driving record.
• Be responsible, dedicated to arriving on time, hard-working, and able to multitask.
• Submit to required drug testing.
• Be able to work a non-traditional schedule.

Nice To Haves

• Automotive industry experience is preferred but not required.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts/Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer-declined services and schedule follow-up appointments for services not performed.
• Proactively contact existing customers to schedule required service and recall appointments.
• Follow up with customers about ordered or back-ordered parts and schedule appointments for when parts are received.

Benefits

• Medical, dental, and vision coverage
• Paid holidays and vacation
• 401(k)
• Paid training
• Ongoing development
• Opportunity for career advancement
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed