Customer Care Representative

LEARFIELD • Spokane, WA

5d

About The Position

Customer Care Representatives interact with consumers by phone, email, and web forms to facilitate pre- and post-event inquiries and ticket sales. They also handle daily ticket fulfillment operations, including printing and sending ticket orders to consumers via USPS and express delivery.

Requirements

• At least 1 year of event ticket fulfillment or general customer service experience in a fast-paced, dynamic environment.
• High school diploma.
• Excellent customer service skills and the ability to connect honestly and openly with guests and team members.
• Excellent verbal and written communication skills.
• Strong organizational skills, with a focus on accuracy and attention to detail.
• Basic knowledge of computerized ticketing.
• Experience with Microsoft Office products.
• Ability to develop effective working relationships with fellow associates, managers, outside representatives, and agencies.
• Ability to handle interactions with unhappy consumers professionally, courteously, and tactfully.

Responsibilities

• Facilitate ticket sales and pre- and post-purchase consumer service inquiries by phone and written communication, including responding to customer emails and web form submissions.
• Answer inbound calls.
• Facilitate daily fulfillment operations for tickets sold.
• Provide excellent written and verbal customer service to clients and consumers.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Life insurance and other insurance plans
• Flexible Paid Time Off (minimum 10+ days annually), including parental leave
• 20 paid holidays
• 401(k) with match
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED