Customer Care Representative

Fleetworthy • Madison, WI

3d • Onsite

About The Position

Fleetworthy is hiring a Customer Care Representative to serve as a knowledgeable, helpful point of contact for customers. The role helps carriers stay current on regulations, resolves customer questions and problems, and provides accurate guidance. No trucking or compliance background is required; training will be provided.

This is an in-office position at Fleetworthy’s Madison, Wisconsin location, not a remote role. The typical schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent.
• Clear, friendly written and verbal communication.
• Good judgment and confidence making independent decisions.
• Ability to manage several tasks and work with a variety of personalities.
• Working knowledge of Microsoft Office, especially Outlook, Word, and Excel.
• Curiosity and willingness to learn new systems, changing regulations, and shifting priorities.
• Comfort working at a computer for most of the day.

Nice To Haves

• One year of customer service experience is preferred; equivalent experience from retail, restaurants, hospitality, healthcare, or a call center also counts.
• Experience in trucking, transportation, compliance, or tolling.

Responsibilities

• Respond promptly to customers by phone, email, and chat.
• Build positive, trusted relationships with assigned customers.
• Investigate and resolve customer questions, problems, and concerns, collaborating with teammates to find suitable outcomes for customers and the company.
• Use company systems to validate data and check quality daily to help customers remain compliant.
• Continue learning regulations and internal procedures to provide accurate guidance.
• Handle personal information according to company policies to protect customer privacy.
• Share knowledge and contribute to a positive team across departments.
• Maintain a consistent schedule so customers and teammates can rely on the representative.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED