Customer Care Representative

ASAHI INTECC USA INC • Irvine, KY

5d

About The Position

The Customer Care Representative assists customers with orders, deliveries, pricing, returns, past-due balances, and general inquiries. The role handles a high volume of inbound and outbound calls, accurately records customer orders and information, and coordinates with the Order Fulfillment and Sales Teams to support accurate, timely order processing.

Requirements

• Comfort with being on the phone for most of the workday and maintaining professional, calm, and confident behavior.
• Ability to manage workload independently and remain productive without constant supervision.
• Professional work ethic, including reliability, punctuality, and attention to detail.
• Ability to adapt to different customer situations and priorities.
• Excellent verbal and written communication skills.
• Reasonable proficiency in Microsoft Office, especially Excel.
• Ability to learn new software quickly; training will be provided.
• Previous experience in customer service.

Responsibilities

• Handle a high volume of inbound and outbound calls to assist customers with orders, deliveries, pricing, and general inquiries.
• Accurately take customer orders over the phone and enter all details correctly.
• Coordinate with the Order Fulfillment Team and Sales Team to ensure orders have correct pricing, shipment methods, and timelines.
• Process and resolve product returns, including proper documentation and follow-through.
• Occasionally contact customers about past-due balances in a professional and respectful manner.
• Listen actively, identify customer needs, and provide clear, timely solutions.
• Maintain accurate records and notes in internal systems.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed