Service Customer Care Representative

Rosen Hyundai of Algonquin•Algonquin, IL

About The Position

The Service Customer Care Representative supports the service department by handling customer communications and coordinating service appointments. The role works with Service Advisors and the Parts/Rental Department to maintain the appointment calendar, respond to inquiries through chat, email, and phone, and arrange follow-up appointments for declined or uncompleted services. The representative also contacts existing customers about required service or recall appointments and follows up on ordered or back-ordered parts to coordinate scheduling.

Requirements

Demonstrate the highest level of customer service.
Have strong communication skills and be comfortable working in a fast-paced environment.
Have basic working knowledge of Windows Office and the ability to learn vendor programs and portals quickly and efficiently.
Be at least 18 years old.
Have a valid driver’s license and an excellent driving record.
Be responsible, dedicated to punctuality, hard-working, and able to multitask.
Pass required drug testing.
Have excellent customer service skills over the phone and in person.
Be able to work a non-traditional schedule.

Nice To Haves

Automotive industry experience is preferred but not required.

Responsibilities

Receive incoming calls and schedule service appointments.
Maintain the service appointment scheduling calendar in coordination with Service Advisors and the Parts/Rental Department.
Answer customer inquiries via chat, email, and phone.
Follow up on services declined by customers and schedule appointments for services not performed.
Proactively contact existing customers to arrange required service and recall appointments.
Follow up with customers about ordered or back-ordered parts and schedule appointments for when parts are received.