Csi Jobs

About The Position

Requirements

• 5+ years of automotive service management experience required
• Ford dealership experience strongly preferred
• Proven track record managing a high-volume service department with 20+ technicians and strong CSI performance
• Experience with Ford Pro, commercial fleet service, or uptime-focused service operations a significant plus
• Ford factory certification preferred; willingness to complete Ford Pro Elite™ certification training required
• Deep knowledge of warranty administration, Ford Motor Company policies, and manufacturer compliance requirements
• Strong financial acumen with the ability to read, manage, and grow a service department P&L
• Exceptional leadership and team development skills with a track record of building accountable, high-performance cultures
• Proficiency with dealership DMS systems; experience with Dealertrack and MyKaarma preferred
• Valid driver’s license with a clean driving record
• High school diploma or equivalent required

Nice To Haves

• college degree or Ford-specific management certifications a strong plus

Responsibilities

• Lead all operations of a 50-bay service facility including retail service, warranty, and Ford Pro Elite™ commercial service
• Drive department profitability through effective labor rate management, service menu pricing, upsell strategy, and expense control
• Oversee Ford Pro Elite™ commercial service operations including fleet account management, uptime commitments, and commercial customer relationships
• Recruit, hire, train, and develop a high-performing team of service advisors, technicians, porters, and BDC support
• Monitor and improve Customer Satisfaction Index (CSI) scores, ensuring every customer interaction reflects the Best Ford standard
• Maintain full compliance with Ford Motor Company warranty policies, repair procedures, and manufacturer certification requirements
• Manage shop capacity, technician scheduling, and dispatch workflow to maximize bay utilization and minimize customer wait times
• Oversee service department financials including labor gross, parts gross, cost controls, and monthly performance reporting to ownership
• Collaborate with sales, parts, and BDC departments to ensure seamless operations across the dealership
• Maintain a safe, clean, and professionally run service environment in compliance with all OSHA and dealership standards

Benefits

• 401(k) with company match
• Life insurance
• Medical / Health insurance
• Paid time off (PTO)
• Dental insurance
• Employee vehicle purchase discounts
• Vision insurance
• Career advancement opportunities