Assistant Service Manager - Park Place Motorcars - Fort Worth, TX
About The Position
Park Place Dealerships, part of Asbury Automotive Group, is a Fortune 500 company and a leading franchised automotive retailer in the United States. We are committed to redefining the traditional dealership model through innovative technologies and a strong focus on our team members, guests, and partners. Our culture, guided by our North Star, Compass, and DRIVE values, aims to be the Most Guest Centric Automotive Retailer. We foster a fun, supportive, and inclusive environment where team members can thrive. As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers. We are seeking an energetic, customer-focused individual to help us redefine the car-buying experience. The Assistant Service Manager is the primary point of contact for service customers, responsible for presenting and selling necessary products and services professionally, while adhering to manufacturer maintenance schedules and requirements. Building rapport with customers to ensure satisfaction and retention is key.
Requirements
- Must have great customer service, phone and computer skills
- Previous automotive Service Advisor experience heavily preferred
- Must be a minimum of eighteen years of age
- Must have a valid driver's license
- Must be able to pass pre-employment screening (background & drug test)
Responsibilities
- Greet customers in a timely, friendly manner and obtain pertinent vehicle information
- Actively promote and build rapport with the customer
- Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
- Generate and provide customer with a complete and accurate estimate of repair
- Establish and communicate completion time of repair with customer and technician
- Answer incoming service calls
- Maintain and schedule service appointments
- Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
- Strictly follow the manufacturer’s warranty guidelines and procedures
- Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
- Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
- Manage in a fast paced work environment with limited supervision
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
