Csi Jobs

About The Position

Requirements

• 3 plus years as a Service Advisor in the automotive industry required
• Valid Florida driver's license and good driving record required
• Computer proficiency
• Dependability, reliability, responsibility

Nice To Haves

• Previous Chrysler experience preferred
• Experience with X-time and DealerTrack a plus
• Excellent time management skills and ability to multi-task and prioritize
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Work well with Service Team as well as other departments
• Thrive on working in a fast-paced, team environment
• Hospitality experience a plus

Responsibilities

• Greet customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to technicians
• Up-sell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health, dental, vision and more
• 401k
• Paid Vacation and Holidays
• Employee discounts