Service Advisor

Parks Chrysler Dodge Jeep Ram Space Coast•Titusville, FL

13d•Onsite

About The Position

Parks Chrysler Dodge Jeep Ram Space Coast located in Titusville, FL, a division of Parks Motor Group, is seeking an experienced Service Advisor to join our expanding Service Team. The person in this position will be working as part of a team within the Service Department to support our customers’ experience. The Service Advisor will be a liaison with our Customers, Service Technicians, and Service Manager.

Requirements

3 plus years as a Service Advisor in the automotive industry required
Valid Florida driver's license and good driving record required
Computer proficiency
Dependability, reliability, responsibility

Nice To Haves

Previous Chrysler experience preferred
Experience with X-time and DealerTrack a plus
Excellent time management skills and ability to multi-task and prioritize
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Work well with Service Team as well as other departments
Thrive on working in a fast-paced, team environment
Hospitality experience a plus

Responsibilities

Greet customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to technicians
Up-sell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards