Crisis Counselor Jobs

About The Position

Requirements

• High School graduate, equivalent, or school/work/life experience with social services, crisis intervention and/or peer counseling.
• Must be fluent in English and Spanish.
• Experience working in a multicultural, multilingual setting.
• Ability to de-escalate crises and make decisions under pressure.
• Ability to work as a team member with a strong commitment to collaborative work
• Knowledge of counseling techniques, peer counseling models, crisis intervention & group facilitation preferred.
• Working knowledge of community resources in the San Francisco area.
• Understanding of confidentiality privilege and appropriate boundaries.
• Verifiable completion of state-mandated 40-hour domestic violence counselor training or will complete the next scheduled agency 40-hour domestic violence counselor training.
• Background check and clearance through DOJ Live scan fingerprinting required, La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance.
• Must possess a valid California Driver’s License, clean driving record and be insurable under agency policy.

Nice To Haves

• Knowledge of counseling techniques, peer counseling models, crisis intervention & group facilitation preferred.

Responsibilities

• Provide sole overnight staff coverage, ensuring adherence to emergency and safety protocols.
• Responsible for turning the alarm system on/off as needed.
• Provide direct client services in person (residents) and by phone (crisis line), including crisis counseling, emergency intakes, peer support, conflict resolution, advocacy and emergency transportation (vouchers or program vehicle).
• Provide immediate crisis response (DVRT) to clients as referred by and facilitated by law enforcement and medical providers.
• Participate in staff meetings as appropriate and requested.
• Share in shelter management duties: maintain donations, clean/set-up rooms, meal provision, trash/recycling, laundry, basic maintenance, etc.
• Assist with administrative tasks.
• Maintain and submit program documentation in accordance with grant requirements.
• Available to staff shifts as needed to meet shelter coverage needs, including evenings and weekends.
• Other site-specific duties as identified and assigned.

Benefits

• Competitive compensation.
• Comprehensive health, vision, and dental insurance.
• Company-sponsored life and long-term disability insurance.
• Generous paid time off, including 13 paid holidays, birthday, and work anniversary.
• Company-sponsored 403(b) retirement plan.
• Opportunities for professional growth and development.