Coordinator Jobs

About The Position

Requirements

• Heavy background in administrative support of a dispatch role
• Prior experience dispatching Service Technicians in construction especially HVAC equipment industry preferred, or other comparable industry
• Strong communication, organizational & time management skills
• Ability to work in a fast paced environment, juggling & prioritizing multiple tasks at a time.
• Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.
• Driven attitude with solid work ethic, and eagerness to take on whatever demands arise
• Computer literacy

Responsibilities

• Answer phone calls from customers and record all needed information for technicians to start repairs.
• Communicate each day with Service Technicians on progress of service call status and update schedule accordingly
• Communicate with customers about technician ETAs, keeping open lines of communication to provide updates as necessary
• Resolve customer issues/problems
• Follow up on all outgoing shipments (sales orders, job parts, etc…)
• Coordinate all service Technicians travel arrangements per schedule
• Accurately open work orders in our software System with information given by the customer and/or field personnel, including correct Purchase Order (PO) number or account number the job is charged to.
• Use scheduler program to maintain a log of all field technicians’ location at any given time.
• Review timecards to make sure all time charged is in the correct segment / work order. Help enforce timecards and service reports being turned in on time.

Benefits

• Health Insurance: 4 plans available to choose from with Rx coverage
• Heath Saving Account (HSA) and Flexible Spending Accounts (FSA) options available
• 401(k) Retirement Plan with company match up to the first 6% of employee contributions and immediate vesting
• Dental insurance: 2 plans available to choose from
• Vision insurance
• Company-paid Life insurance
• Company-paid Short-Term & Long-Term Disability coverage
• Weekly pay with direct deposit
• Start with 104 hours of Paid Days Off + 10 Paid Holidays
• Tuition Reimbursement
• Work in a true team environment with employees who are passionate about what they do