Coo Jobs

About The Position

Requirements

• 3+ years of experience in operations, office management, or a similar generalist role at a startup or small company
• Solid understanding of accounting principles (CPA not required, but must be comfortable managing books, invoices, and payroll processes)
• Experience with accounts receivable/payable and working with external accounting firms
• Familiarity with HR onboarding processes including payroll setup and benefits enrollment
• Strong written communication skills for newsletter writing and customer-facing correspondence
• Highly organized with the ability to manage recurring deadlines across multiple functions
• Comfortable working cross-culturally with a Japan-based headquarters
• Proficiency with common business tools (spreadsheets, CMS platforms, email)

Nice To Haves

• Japanese language skills are a very strong plus but not required

Responsibilities

• Work directly with the COO & CEO to support and execute US operational priorities.
• Serve as a key operational partner, ensuring cross-functional tasks are tracked, deadlines are met, and nothing falls through the cracks.
• Manage the full accounts receivable and accounts payable cycle, including customer invoicing and timely payment of vendor invoices and rent.
• Process payroll and collaborate with our external accounting firm to close the books monthly.
• Partner with the Japan team to build the annual budget.
• Handle periodic filings including tax forms, insurance, and corporate documentation.
• Work with outside counsel on business documentation and state filings.
• Prepare contracts, offer letters, and NDAs for new hires across both the US and Japan.
• Coordinate with HR counterparts managing both teams.
• Set up new employees on payroll, enroll in benefits, and provision laptops and accounts.
• Oversee office cleaning and vendor relationships.
• Order office supplies and manage subscription-based orders.
• Serve as the point of contact for building management.
• Process incoming mail regularly.
• Maintain and monitor the revenue dashboard.
• Track customer cancellations and keep reporting up to date.
• Coordinate with the CTO to receive new feature updates and create changelog banners for the landing page.
• Write and publish a weekly newsletter.
• Post monthly product news and videos to the website and YouTube, collaborating with the video team.
• Host onboarding and support meetings with new customers.
• Proactively reach out to customers using internal dashboards.
• Monitor and respond to the group support inbox for cancellations, installation help, and general questions.

Benefits

• enroll in benefits