Order Fulfillment Administrator

Aston Carter•San Jose, CA

1d•Onsite

About The Position

The Order Fulfillment Administrator provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities. This role serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy. Provide world-class level customer service experience to both internal and external customers. Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle. Process internal in-service and service order requests, including service depot, evaluation and demo orders. Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements. Prepare documentation required to ship orders both domestically and internationally. Send out delivery notifications to internal and external customers, as required. Coordinate shipments with freight forwarders. Act as a point of contact and engage necessary resources needed to answer or resolve order related inquiries and issues. Update order management processes documentation. Research and update customer records and installed base as necessary.

Requirements

Order management
Microsoft Excel
Order entry
Order fulfillment
Great Plains software
Purchase order processing
Excellent follow-through skills
Interpersonal skills
Hardworking
Self-starter
Problem solver
Excellent attention to detail and accuracy
Proven ability to multitask, prioritize, and perform efficiently in a fast-paced environment
Ability to work independently and in a team environment
Prior certification or knowledge of Hazardous Material or Dangerous goods shipments
Strong customer service skills with the ability to professionally interact with internal and external customers

Responsibilities

Provides sales, customer, and service support by managing end-to-end order processing and fulfillment activities.
Serves as a key liaison between customers, Sales, Operations, and cross-functional teams to ensure timely, accurate, and compliant shipment of orders critical to patient therapy.
Deliver a world-class customer service experience to both internal and external customers.
Process customer orders from order review and entry through fulfillment, including order entry in Great Plains, purchase order receipt, and shipping transactions in Oracle.
Process internal order requests, including in-service, service orders, service depot requests, evaluations, and demo orders.
Manage evaluation and placement agreements and assist in coordinating capital equipment sales demonstrations in partnership with Sales and Operations.
Track demo equipment and coordinate related logistics.
Drive the order fulfillment process by acting as a liaison between customers and internal resources to ensure on-time delivery.
Partner with Operations to expedite parts or materials as needed to meet customer requirements.
Prepare and review documentation for domestic and international shipments, such as Commercial Invoices (CI), Certificates of Origin (COO), Certificates of Conformance (COC), Shipper’s Letters of Instruction (SLI), and Dangerous Goods documentation.
Send delivery notifications to internal and external customers, as required.
Coordinate pick-ups and shipments with freight forwarders.
Serve as a primary point of contact for order-related inquiries and issue resolution, including out-of-box failures, complaints, and shipping discrepancies.
Update order management processes documentation.
Research and update customer records and installed base as necessary.