Order Fulfillment Specialist

ACADENTAL INC•Lenexa, KS

About The Position

Responsible for processing, managing, and completing customer orders accurately and efficiently, ensuring timely delivery and high customer satisfaction.

Nice To Haves

Experience with ERP systems
Familiarity with shipping software and carriers (FedEx, UPS, freight)
Strong attention to detail and organization skills
Ability to manage multiple orders and priorities in a fast-paced environment
Basic Excel or data entry skills
Good communication skills (internal team and customers)

Responsibilities

Review and process incoming sales orders from ERP system, email, or online platforms
Verify order details including product specifications, quantities, pricing, and shipping requirements
Coordinate with production, inventory, and purchasing teams to ensure product availability
Pick, pack, and prepare orders for shipment (or coordinate with warehouse staff if separate)
Generate shipping labels, packing lists, and required documentation (FedEx, UPS, freight, etc.)
Monitor order status from entry to delivery and proactively resolve delays or issues
Communicate with customers regarding order status, shipment tracking, and any discrepancies
Handle order changes, returns, exchanges, and backorders
Maintain accurate records of orders, shipments, and inventory movements in the system
Assist with cycle counts and inventory accuracy when needed
Ensure compliance with company procedures and shipping regulations
Work with accounting or ERP system to ensure orders are properly invoiced