Controller Jobs

About The Position

Requirements

• Proven ability to excel under pressure in fast-paced environments
• A love for solving complex puzzles and problems and just making things work
• Thrive and adapt in rapidly changing situations
• Thrive on the intellectual challenge of efficiently matching interpreters to job requests, akin to achieving a high score in a game
• Problem-solving: Being able to quickly pivot and find a satisfactory solution when a task doesn’t go as planned. All with a smile!
• Eagle-eyed meticulous attention to detail and accuracy
• Special Sense of Geography and Logistics: Utilize a strong sense of local geography for logistical efficiency of interpreters’ assignments, considering the convenience of both clients and interpreters and knowing client and interpreter locations and status
• Multitasking & Time Management: Meticulously organize and monitor workflow Efficiently manage multiple simultaneous tasks, prioritize under pressure, and work within tight deadlines
• Critical thinking Skills: Apply logic and reasoning in scheduling efficiency that will result in a higher number of appointments covered
• Excellent communication skills across multiple channels
• Proficiency in relevant scheduling software and tools
• A collaborative, positive attitude that lifts up the whole team
• Unwavering commitment to confidentiality and professionalism
• Flexibility to adapt to changing schedules and responsibilities
• Take Initiative: Ability to work independently and take ownership of tasks
• Resilience and positive attitude: A sense of humor and ability to roll with the punches in unexpected situations and challenges
• A mind for strategy and efficiency, always looking for ways to optimize processes
• Displays cultural sensitivity and respect for diversity
• Work productively and stay on task and be self-motivating
• Work independently and make decisions without guidance
• Live in or near Murray Utah within reasonable commuting distance with reliable transportation to and from our office
• Training must be completed in person in office

Responsibilities

• Oversee and manage our calendaring scheduling system for interpretation
• Perform follow-up, reporting and documenting measures
• Maintain clear, effective communication across multiple channels, including email, text, chat, and phone, to ensure the successful completion of each task
• Be the friendly voice on the phone and provide exceptional customer service to clients and interpreters that leaves everyone smiling
• Proactively coordinate interpreter assignments and communicate updates to clients & interpreters
• Handle last-minute requests and ensure seamless on-demand services
• Resolve scheduling conflicts with the finesse of a diplomat, professionalism and efficiency