Contract Specialist Jobs

About The Position

Requirements

• 3-5 years’ experience dealing with in a case management role.
• Superior written and verbal communication skills, in both English and French (bilingualism preferred).
• Demonstrated ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. ITS, Finance, etc.).
• Attention to detail and accuracy is paramount.
• Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volume of work with varying degrees of complexity.
• Organized, and able to manage competing priorities for multiple stakeholders.
• Consistently deliver value to all stakeholders by providing timely, high-quality service and documentation.
• Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments.
• Demonstrated success on operational, process driven initiatives.
• Proficient and comfortable with working in multiple technologies with the ability to identify and implement opportunities to utilize technology as an enabler.
• Advanced knowledge of MS Office, especially MS Excel.
• College or University degree in a relevant field
• This position requires written and oral fluency in English. The successful candidate will be required to support and collaborate with English-speaking colleagues or stakeholders while at KPMG.

Nice To Haves

• Experience with agencies/staffing firms, contract labour, or contingent workforce an asset.
• Experience with working within a vendor management system, like Flextrack or Beeline, is an asset
• Experience with ServiceNow an asset.

Responsibilities

• Applies technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects.
• Leverages available technology to optimize CLO use-experience, processes, and usage of team resources.
• Places a key role in optimizing processes and ensuring documentation is updated for relevant stakeholders.
• Promote the CLO’s internal brand through a customer-centric delivery approach to the business and external resources and by exhibiting attributes of a subject-matter expert and trusted advisor.
• Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers).
• Provide walkthroughs and training on submitting requests within the vendor management system
• Gather, interpret, and assess information related to the setup and case management of external resources through KPMG vendor management system.
• Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.).
• Educate and advise stakeholders on course of action.
• Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests.
• Document and maintain information in shared record-keeping tools to be used as reference data, source information for reporting and analytics, and be utilized for compliance audits.
• Be aware of flags that would deem a case to be ‘complex.’
• Collaborate with other members of the team to ensure business needs are met.
• Respond to ad hoc inquiries/requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately.
• Lead or contribute to internal process improvements by identifying improvements/ modifications, investigating issues, conducting impact analyses, and managing related change management activities.
• Maintain SOPs, forms & templates, and SNow knowledge articles.
• Ensure all policies and processes are documented and accessible to the appropriate stakeholders and play a lead role in educating and/or training the CLO, Procurement, Offshore team, and HR community on any new processes.
• Be aware of related contingent workforce matters, legislation, policies, and practices.

Benefits

• may be eligible for bonus awards
• comprehensive and competitive Total Rewards program