Contract Manager and Deal Desk Specialist

Creatio • Boston, MA

15d • Onsite

About The Position

Creatio is seeking a Contract Manager and Deal Desk Specialist to support contract management and sales operations across the Americas and LATAM. The role is based in Boston, MA and focuses approximately 80% on contract management and 20% on deal desk support. The position prepares and manages commercial agreements, supports sales quotations, and processes requests from Sales and Customer Success teams accurately and on time. The ideal candidate is analytical, detail-oriented, proactive, and comfortable handling complex information, competing priorities, and cross-functional collaboration.

Requirements

• Strong analytical and numerical skills, including the ability to work with calculations, structured data, and complex information.
• Excellent attention to detail and accuracy when working with documents, figures, and commercial terms.
• Confident proficiency in Microsoft Office, particularly Excel and Word, including formulas, calculations, and structured spreadsheets.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
• Excellent communication and interpersonal skills, including the ability to clarify requirements and structure information effectively.
• Proactive, solution-oriented approach and ability to work independently.
• Ability to learn new systems, processes, and business concepts quickly.
• Ability to perform effectively in a fast-paced environment and manage workloads during peak business periods, including quarter-end closing.
• Proficiency in English and Ukrainian for effective communication with international and internal teams.

Nice To Haves

• Previous experience in contract administration, document management, sales operations, finance, accounting, legal assistance, or similar administrative roles.
• Basic understanding of commercial agreements and their key components.
• Experience working with CRM systems or contract management tools.
• Familiarity with SaaS business models, pricing structures, or sales quotations.
• Experience collaborating with international or cross-functional teams.

Responsibilities

• Prepare, review, and revise commercial agreements, including NDAs, MSAs, SoWs, Order Forms, and contract amendments.
• Process contract-related requests, including preparing new agreements, updating existing contracts, and managing subsequent revisions.
• Ensure accuracy and consistency of contractual terms, pricing, currencies, contract values, and other commercial conditions.
• Perform calculations related to contract amendments and assess their impact on financial and commercial metrics.
• Coordinate contract approvals in accordance with internal policies, approval workflows, and established procedures.
• Maintain accurate and up-to-date contract-related information and documentation in the company's CRM system.
• Collaborate with Sales, Customer Success, Legal, and Finance teams to ensure timely contract processing and alignment with business requirements.
• Manage multiple contract requests simultaneously while maintaining accuracy and meeting deadlines.
• Support Sales and Customer Success teams in preparing, updating, and processing commercial quotations.
• Assist with deal structuring, pricing calculations, discounts, and commercial adjustments.
• Analyze incoming requests, clarify business requirements, and translate them into accurate quotations and supporting documentation.
• Ensure consistency between sales quotations, commercial terms, and contractual documentation.
• Maintain accurate deal-related information in the CRM system.
• Collaborate with internal stakeholders to resolve operational questions related to pricing, quotations, and deal documentation.

Benefits

• Clear career paths, mentorship opportunities, and access to continuous learning.
• Flexible work arrangements and initiatives to help employees manage their schedules and well-being.
• A culture that celebrates achievements, values ideas, and empowers employees to contribute from day one.
• An innovative culture that embraces new ideas, modern technologies, and bold thinking.
• Competitive compensation and benefits designed to support employees and their families; the exact package may vary by country of residence and employment type.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed