Consumer Underwriter Jobs

About The Position

Requirements

• High school completion or equivalent.
• At least 1 year of experience as a Lending Underwriter.
• Knowledge of lending underwriting best practices and Contact Center loan application processing.
• Knowledge of all facets of the indirect and direct lending processes, including their differences.
• Effective verbal and written communication skills.
• Understanding of credit and lending.
• Underwriting skills, including risk assessment and capacity ratio assessment.
• Ability to use judgmental risk evaluation to determine appropriate loan decisions.
• Ability to read and evaluate text and non-text credit files for all three CRAs and interpret credit bureau information.
• Ability to adapt underwriting profiles to accommodate different financial institutions.
• Ability to monitor multiple Remote Login indirect loan queues as well as internet and phone applications.
• Understanding of multiple loan origination systems, such as Loans PQ, Fiserv Originate Loans, Temenos, Decision Lender 4.0, and arc OS.
• Proficiency in Microsoft Office, including Excel, Word, and Teams.
• Ability to maintain confidentiality of handled materials.
• Ability to work flexibly under high pressure in a complex environment and autonomously without constant supervision.
• Ability to sit regularly, use hands to finger, handle, or feel, and talk or hear; close vision is required, with occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Associate degree.
• At least 1 year of Contact Center experience in a loan Contact Center position.

Responsibilities

• Evaluate loan applications for quality and accuracy and make decisions based on applicants’ credit histories and client institution guidelines and policies.
• Process phone, internet, indirect, ExpressLink, and data-entry applications as needed, while monitoring the quality, efficiency, and accuracy of applications taken by Contact Center representatives.
• Finalize Velera Representative loan applications.
• Evaluate and report on the quality and accuracy of information templates, including rate changes and promotional information.
• Provide ongoing support for cross-sell products.
• Report identified risks to the appropriate team and/or management, including managing, monitoring, and reporting risks within the scope of the work area such as information security risks.
• Support Contact Center representatives with lending questions.
• Assist with training on new technology and client programs.
• Monitor applications to ensure loan quality and standards are met, and interact with credit unions regarding member or customer issues.
• Assist department members as needed to minimize errors that could result in monetary loss and maintain reasonable control of departmental activities.
• Deliver exceptional service to internal and external clients and perform duties within company policies, procedures, service standards, and applicable state and federal laws.
• Support the company’s mission, vision, values, and long-term business objectives, and contribute to a workplace where employees feel valued and respected.
• Maintain regular and reliable attendance.
• Perform other duties as assigned.

Benefits

• Medical insurance with telemedicine
• Dental insurance
• Vision insurance
• Basic and optional life insurance
• Paid Time Off (PTO)
• Maternity, parental, and family care benefits
• Community Volunteer Time Off
• 12 paid holidays
• Company-paid disability insurance
• 401(k) with employer match
• Health Savings Accounts (HSA) with company-provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental insurance
• Employee Assistance Program (EAP) for mental health and well-being
• Tuition reimbursement
• Wellness program