Consumer Lending Underwriter

Utah Community Credit Union (UCCU)•Provo, UT

About The Position

The Consumer Lending Underwriter reviews and evaluates consumer loan applications received through centralized direct and indirect dealership channels. The role assesses credit risk and repayment ability by reviewing credit reports, collateral values, income and asset documentation, debt ratios, employment and income trends, financial history, and other relevant information. The underwriter makes loan decisions within designated authority and refers decisions above those limits to higher authority. The position ensures that loans are prepared, documented, processed, and decisioned accurately, compliantly, and on time. It supports Loan Officers, Indirect Funders, members, and dealership partners by explaining decisions and underwriting standards, resolving complex issues, and helping with staff and partner training. The underwriter also maintains dealer relationships, manages loan-file and funding documentation and reports, monitors exceptions and missing items, and contributes to process improvements and lending initiatives. Success is measured by policy- and regulation-aligned decisions, accurate and timely reports and documentation, effective support of internal teams and dealer relationships, efficient underwriting that supports low delinquency and charge-off ratios, proactive communication and continuous improvement, and resolution of tracked problems. The role works a regular and predictable schedule.

Requirements

Associate degree or equivalent work experience required.
Minimum of three years of consumer lending or underwriting experience.
Thorough understanding of credit reports, tax returns, financial statements, collateral valuation, underwriting standards, and federal and state lending regulations.
Proficiency with loan origination systems and related software applications.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Professional judgment and high attention to detail.

Nice To Haves

Additional coursework in business or finance.
Experience in both centralized and indirect lending environments.

Responsibilities

Review consumer loan applications from centralized direct and indirect dealership channels, evaluating credit reports, collateral values, income documentation, assets, debt ratios, employment and income trends, financial history, and other relevant information.
Approve, deny, counter, or suspend loans within designated authority; present loans above authority limits to higher authority as necessary.
Ensure loans are properly prepared, documented, processed, and decisioned in a compliant and timely manner.
Maintain current knowledge of underwriting guidelines, lending programs, and regulatory requirements.
Guide and support Loan Officers and Indirect Funders, resolve complex loan issues, coach on denied applications and underwriting standards, and assist with training and mentoring consumer lending staff and dealership partners.
Coordinate with loan officers and dealership personnel, communicate decisions, answer questions, and respond promptly and professionally to member and dealer inquiries.
Ensure loan files are complete and accurate; calculate required loan-related figures; prepare and maintain FASB, funding audit, early delinquency, paid invoice, and chargeback reports.
Monitor missing titles, pending documentation, and funding exceptions, and reconcile ancillary products monthly.
Develop and maintain dealer relationships through phone calls, events, and visits, and provide accurate information about loan products, terms, and approval criteria.
Stay current on software updates, recommend process and underwriting policy improvements, and participate in special projects and team initiatives.
Cross-sell appropriate Credit Union products and services and keep management informed of significant problems.
Track and resolve problems and maintain personal delinquency and write-off numbers in line with Credit Union objectives.