Consumer Lending Representative

Randolph Brooks Federal Credit Union•Corpus Christi, TX

About The Position

The Consumer Lending Representative assists members and prospective members seeking consumer loans, primarily through inbound phone and video chat channels. The role provides service while processing and finalizing consumer loans, building relationships, identifying member needs, and educating members about products and services that support their financial well-being. Training takes place at the RBFCU Staples location in Corpus Christi; after a training period that may vary, the position may be performed from home, subject to RBFCU’s minimum internet requirements and the employee providing a safe, suitable, distraction-free workspace with a reliable wired internet connection. The representative may earn an additional $2.00 differential upon successful completion of RBFCU’s Bilingual Spanish/English certification. The position offers opportunities to learn and grow through the Path to Promotion and RBFCU’s Learning and Development program.

Requirements

High school diploma or GED.
At least 9 months of financial institution experience or 1½ years of customer service experience.
Proficiency with a PC, software, Microsoft applications, and other office equipment.
Typing speed of 25 words per minute and 10-key by touch.
Excellent organizational, communication, and interpersonal skills.
Ability and desire to work well in a team environment and develop strong working relationships with external parties.
Good attendance, promptness, accuracy, and time management.
Ability to work a flexible Monday–Saturday schedule. Hours of operation are Monday–Friday, 8:00 a.m.–6:00 p.m., and Saturday, 8:30 a.m.–4:00 p.m.
For work from home, access to the minimum internet connection specified by RBFCU, a reliable provider that can support a wired connection, and a safe, suitable, distraction-free workspace at home.

Nice To Haves

Bilingual in English and Spanish; successful completion of RBFCU’s bilingual certification may qualify the employee for an additional $2.00 differential.

Responsibilities

Fulfill member and prospective member loan applications and inquiries, and finalize and fund various types of consumer loans.
Provide enthusiastic, professional, quality, prompt, and courteous service to members and others as appropriate.
Discuss and recommend products and services that meet member needs and RBFCU’s mission.
Process paperwork and collect fees required to complete title work.
Inform members of loan decisions and provide information about ancillary loan products.
Maintain current working knowledge of RBFCU policies and procedures and regulatory laws.
Include appropriate people in the decision-making process and make timely, informed decisions.
Accept responsibility, follow through on commitments, and react well under pressure.
Strive to meet or exceed department standards.
Perform other duties as assigned.