Consumer Lending Underwriter

Love Where You Work•Provo, UT

About The Position

The Consumer Lending Underwriter reviews consumer loan applications from centralized direct and indirect dealership channels, evaluates credit risk and repayment ability, and makes loan decisions within designated authority. The role ensures applications are prepared, documented, processed, and decided accurately, promptly, and in compliance with underwriting guidelines and regulatory requirements. It also supports loan officers, indirect funders, dealership partners, and members by communicating decisions, answering questions, resolving complex issues, and providing coaching and training. The position maintains complete loan files and prepares or monitors loan-related reports, documentation, funding exceptions, titles, and ancillary product reconciliations. It develops dealer relationships, stays current on systems and lending programs, and contributes to process improvements, projects, and team initiatives. Success includes sound, compliant underwriting, timely and accurate reporting, effective relationship support, and lending outcomes that support low delinquency and charge-off ratios. The role works a regular and predictable schedule.

Requirements

Associate degree or equivalent work experience required.
At least three years of consumer lending or underwriting experience.
Thorough understanding of credit reports, tax returns, financial statements, collateral valuation, underwriting standards, and federal and state lending regulations.
Proficiency with loan origination systems and related software applications.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Professional judgment and high attention to detail.
Works a regular and predictable schedule.

Nice To Haves

Additional coursework in business or finance preferred.
Prior experience in both centralized and indirect lending environments preferred.

Responsibilities

Review and evaluate consumer loan applications from centralized direct and indirect dealership channels, including credit reports, collateral values, income documentation, assets, debt ratios, employment and income trends, and financial history.
Assess credit risk and repayment ability; approve, deny, counter, or suspend applications within designated authority and refer applications above authority limits to higher authority.
Ensure loans are properly prepared, documented, processed, and decisioned in a compliant and timely manner.
Maintain current knowledge of underwriting guidelines, lending programs, and regulatory requirements.
Guide and support Loan Officers and Indirect Funders, resolve complex loan issues, coach on denied applications and underwriting standards, and assist with training and mentoring consumer lending staff and dealership partners.
Coordinate with loan officers and dealership personnel, communicate decisions, answer questions, and respond promptly and professionally to member and dealer inquiries.
Ensure loan files are complete and accurate and calculate required loan-related figures.
Prepare and maintain FASB, funding audit, early delinquency, paid invoice, and chargeback reports.
Monitor missing titles, pending documentation, and funding exceptions, and reconcile ancillary products monthly.
Maintain and develop dealer relationships through phone calls, events, and visits; provide accurate information about loan products, terms, and approval criteria.
Stay current on software updates, recommend process and underwriting policy improvements, and participate in special projects and team initiatives.
Cross-sell appropriate Credit Union products and services and keep management informed of significant problems.
Track and resolve problems and maintain personal delinquency and write-off numbers in line with Credit Union objectives.