Consumer Lending Sales Associate

Mariner Finance • Roseville, CA

1d • Onsite

About The Position

The Consumer Lending Sales Associate provides customer service and supports sales of the company’s lending products and services at an assigned branch. The role processes loan applications, reviews customer credit and financial information, and contacts customers with past-due balances to discuss possible solutions. It also involves maintaining a cash drawer, processing payments, and making daily deposits when required. The employee must work at the assigned branch location except in an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

The position is scheduled Monday, Wednesday, Thursday, and Friday from 9:00 AM to 5:30 PM, and Tuesday from 10:00 AM to 7:00 PM. Saturday work is required seasonally and as business needs require. The company may change the schedule to address business needs, subject to applicable law. Work hours depend on the business hours of the time zone served.

The role requires frequent sitting for extended periods, reaching, using computer and phone systems, and talking or hearing. The employee is occasionally required to move about and lift or move up to 20 pounds. Close vision and the ability to adjust focus are required. The employee must be physically present in the office.

Mariner Finance offers a base salary of $18.44–$29.51 per hour, with eligibility for a competitive monthly incentive based on individual and company performance. The salary offered within the range is determined by job-related factors such as skills, qualifications, experience, and internal equity. The posting states that full-time employees receive a benefits package and directs candidates to the company benefits page for details.

Requirements

• At least one year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, including the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs and ability to learn financial services programs.
• Ability to complete essential duties and functions accurately and in a timely manner.
• Demonstrated problem-solving and interpersonal skills in demanding situations.
• Obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Perform work-related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Cash handling, selling, and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish and English.

Responsibilities

• Provide exceptional customer service by solving problems, presenting loan solutions based on customer needs, and presenting available sales products.
• Process credit loan applications.
• Analyze credit and financial information for current and potential customers.
• Contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Meet or exceed individual and branch goals for sales of company products and services.
• Learn and comply with applicable federal, state, and local consumer application laws.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.

Benefits

• Full-time employees receive a benefits package; details are available at https://www.marinerfinance.com/careers/benefits/.
• Competitive monthly incentive based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED