Community Manager Jobs

About The Position

Requirements

• Must be at least 18 years old with a high school diploma or GED.
• Outgoing, friendly, and customer-oriented demeanor.
• Excellent interpersonal skills with good sales and customer service skills.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Demonstrated ability to lead and develop a team of associates.
• Understanding of laws, guidelines, and best practices of property management.
• Proficient in Microsoft Office Suite or related software.
• Must possess a valid driver’s license and insurance.
• Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
• Must be able to lift to 15 pounds at a time.
• Must be able to traverse a variety of properties with stairs and in a variety of weather conditions.

Nice To Haves

• Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred.
• Experience with property management-related software a plus.
• Familiarity with Fair Housing laws preferred.

Responsibilities

• Maintain positive interactions with residents and the public to enhance community image and ensure superior resident retention.
• Lease apartments: handle telephone inquiries, greet prospects, show apartments, take applications and deposits, verify income and credit information, follow up with prospects, and ensure timely execution and renewal of leases and annual certifications.
• Maintain the community's curb appeal, ensuring it remains welcoming and attractive.
• Maintain confidentiality of prospect or resident information.
• Handle secure handling of rents and all monies on site, including daily deposits and record keeping.
• Oversee rent collection and posting, track collections, pursue delinquent accounts, issue notices to residents, and attend court proceedings as needed.
• Screen and score rental applicants, control delinquency, and promptly process bad debt files to collections.
• Create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members, and fellow community associates.
• Administer the community’s operating budget, including controlling monthly expenses using a budget control log.
• Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
• Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investor commitments.
• Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
• Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standards.
• Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
• Ensure all financial reporting, records, and paperwork are performed correctly and in a timely manner.
• Review capital maintenance recommendations and forward them to the Regional Manager for approval.
• Maintain constant awareness of neighborhood market conditions.
• Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
• Develop and implement positive resident relations programs for the property.
• Participate in company-sponsored continuing education and training seminars.
• Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
• Timely reporting of any property loss or liability-related issues for staff members, residents, and/or guests.
• Read and be familiar with policies and procedures.
• Respond to email promptly.
• Take required and assigned training courses in a timely manner.
• Learn and be able to function within company-related software.
• Respond to any after-hours and weekend emergencies related to injuries or property damage.
• Effectively communicate with residents, associates, and vendors.
• Be dependable and able to report to work according to schedule and on time.
• Perform other related duties or training as assigned.