Community Health Worker Jobs

About The Position

Requirements

• High School Diploma or GED with significant human services experience.
• Six (6) months experience working in a Community Health Worker (CHW) role or in another position with the provision of social services, supportive services, personal care, or related duties.
• Maryland Insurance Certified Application Counselor (must complete within 2 mo. of hire).
• Maryland Community Health Worker Certification within 12 months of hire.
• CPR certification.
• Reliable transportation required.
• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
• Organizational skills with the ability to meet a demanding workload.
• Detail oriented to complete requirements of files and contract compliance.
• Sensitivity to cultural and socioeconomic characteristics of population served.
• Excellent oral and written interpersonal and communication skills required.
• Problem solving skills.
• Proven ability to work efficiently and meet deadlines.
• Must be able to work on-site within the DPSCS institutions and work directly with clients face-to-face related to program enrollment questions and concerns.
• Respectfully communicate in a timely manner with the supervisor.

Nice To Haves

• Bachelor’s degree in a Human Services field is preferred.
• Knowledge of the “Housing First” philosophy is preferred, support is required.

Responsibilities

• Provide outreach, social support, care transition, and community resource information to soon release clients and their families.
• Serve as a bridge for returning citizen clients, the corrections clinical care team, and the community to address health-related social needs.
• Provide care coordination services for the client/participant for an approximate 90-120 day period.
• Maintain a caseload of 50-70 individuals at a time.
• Schedule appointments, accompanying as needed.
• Educate and link clients to community resources.
• Refer clients to local social service agencies.
• Assist with completing forms and applications for benefits and community resources.
• Coach clients on self-management.
• Conduct community home visits.
• Ensure the client has active medical insurance coverage.
• Initiate client outreach via telephone or via home visit within 2-3 days of receipt from the referral coordinator to conduct social needs screenings and health risk assessments prior to the clients release from custody.
• Provide health education to uninsured clients about available health insurance programs; assist them in choosing an MCO and identifying a primary and dental medical provider, behavioral health and substance use provider if applicable.
• Refer clients to relevant programs that can further support them in Anne Arundel County, Baltimore City, Baltimore County, or any other Maryland districts as needed.
• Connect and collaborate with Providers, Discharge Planers, Re-Entry Coordinators, Social Workers, Community Based Organizations, MCO Case managers and other professionals to address and resolve client need.
• Participate in all DPSCS Resource Fairs and other community outreach events and activities.
• Pre-release, work on-site within the DPSCS institutions, meet clients face-to-face related to program enrollment.
• Post-Release, visit with clients in various settings including but not limited to at home, transitional houses/recovery houses, HCAM offices or other facilities as agreed upon by the Community Health Worker and client.
• Connect with the client within 48-72 hours after release to provide hygiene kit and establish care plan.
• Connect with clients on a weekly basis for up to two months post release, and monthly thereafter for up to 12 months to provide ongoing assistance and linkage to care and services.
• Assess, enroll, and refer clients to a variety of available resources to reduce barriers to care.
• Empower clients to engage, stay engaged, re-engage with community service by using motivational interviewing techniques to engage and coordinate care/services to clients.
• Follow HIPAA, confidentiality, and mandated reporting to the appropriate authority representative, in cases of abuse, neglect, or imminent danger.
• Maintain a monthly minimum success rate of 70%.
• Maintain a monthly minimum on-time case closure rate of 80%.
• Document all outreach activities according to standard operating procedures in the HCAM electronic medical database.
• Document client assessments, activity, service plans and resolutions; prepare narrative and statistical reports.
• Provide real-time updates to the supervisor as it pertains to Welcome Letters and Door Hanger distribution.
• Complete and submit timesheets timely and accurately.
• Complete all the training courses required as assigned.
• Work flexible non-traditional hours as needed.
• Perform additional duties as assigned.

Benefits

• vacation
• sick leave
• personal leave
• mental health leave
• 401k retirement plan with employer match
• medical insurance
• dental insurance
• life insurance
• short-term disability insurance
• long-term disability insurance
• company-paid life insurance
• voluntary life insurance options
• Health Savings Account (HSA) options
• Flexible Spending Account (FSA) options
• voluntary emergency savings fund with employer match