Community Health Worker

University of Texas at Austin

7d•Hybrid

About The Position

In this position, you will serve as a trusted liaison between healthcare providers, social service agencies, and the local community, helping individuals and families connect with healthcare, community resources, and support services. You will support outreach and community engagement efforts for the UT School of Nursing Wellness Centers through the Social Resource Center in Del Valle, with a focus on health education, resource navigation, and connecting community members with available resources. This position will also provide backup support to the Front Desk Receptionist at the Children’s Wellness Center, assisting with patient reception, scheduling, and other front office operations as needed.

Requirements

Community Health Worker (CHW) Certification from the State of Texas
Fluency in both Spanish and English, including spoken and written communication
At least one year of work experience, preferably in a clinic or community-based setting with responsibilities related to outreach or fieldwork (Relevant experience is preferred but not required)
Ability to use standard computer equipment and software
Ability to drive and access to a reliable personal vehicle to travel within the Austin area
Demonstrated excellent organizational, interpersonal and community engagement skills, with the ability to work effectively with people from diverse backgrounds and life experiences
Demonstrated proficiency in interviewing techniques to obtain personal information, make inquiries, and provide appropriate referrals
Commitment to the highest ethical, legal, and regulatory standards applicable to community health workers.
Relevant education and experience may be substituted as appropriate.
Class "C" operator's driver's license.
Provide a current three-year driving record from the current state of residence.
If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident.
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Nice To Haves

Knowledge of resources that serve individuals who are older, with a disability and/or other barriers
Understanding of equity, root causes of health disparities, and social determinants of health

Responsibilities

Work with School of Nursing clinic staff and community partners to develop neighborhood-level strategies to support the health and social services needs of families and individuals
Maintain regular communication with community partners via face-to-face meetings, emails, texts, and phone calls
Provide essential services to individuals and families in their communities
Participate during outreach events at different locations
Promote healthy living practices and prevent diseases by educating people on proper nutrition, exercise, and hygiene
Collect data and assist in generating reports on health outreach activities and outcomes
Document activities and results in an effective manner while adhering to School of Nursing’s guidelines and protocols
Work with grant program managers to create and distribute educational material for community partners
Serve as a front desk receptionist back-up: Answer clinic phones, schedule patient appointments and make reminder calls
Maintain confidential patient documents
Inputs and retrieves medical information and files as needed
Ensure correctness and completeness of data that has been or is to be entered
Provide information regarding eligibility for services and register patients in EHR
Evaluate incoming mail, reports, or inquiries
Receive payment from clients, record and issue receipts for cash and credit cards