Coach Jobs

About The Position

Requirements

• Strong financial acumen (P&L, margins, KPI tracking)
• Experience coaching business owners or operators
• Ability to drive accountability and performance improvements
• Minimum Experience: 4+ years
• Minimum Education: Bachelor's Degree

Nice To Haves

• Experience coordinating cross-functional resources during business start-up, onboarding, or new-market launch activities preferred
• Experience in home services and/or ServiceTitan preferred

Responsibilities

• Own the performance relationship with assigned franchisees and lead monthly and quarterly business reviews
• Coordinates franchise onboarding and start-up readiness activities in partnership with internal departments, vendors, and franchise owners to support successful launches and early-stage operating discipline
• Serve as liaison between franchise owners and corporate departments, ensuring owners receive the resources, guidance, and support needed to operate their businesses effectively
• Drive accountability through KPI tracking, action plans, and follow-up
• Coach franchisees on financial performance including revenue, margins, and cost control
• Ensure execution of standard operating procedures and system adoption (ServiceTitan, reporting tools)
• Identify operational gaps and implement corrective action plans
• Support franchisee growth from owner-operator to scalable team-based businesses
• Align marketing performance with required KPI benchmarks (leads, bookings, ROI)
• Conduct field visits, ride-alongs, and operational audits
• Support training, onboarding, and execution of the Operations Enhancement Program (OEP)
• Monitor compliance, brand standards, and risk areas across franchise locations
• Utilize CRM to document all contact with franchisees