Coach Jobs

About The Position

Requirements

• Demonstrated experience with leadership and training in a dental capacity
• Familiarity with modern training methods (classroom training, e-learning, workshops, etc.)
• Strong organizational and interpersonal skills, as well as excellent written and oral abilities
• Must be proficient at using Word, Excel, and PowerPoint

Nice To Haves

• Experience with public presentations, training, or teaching preferred
• Bachelor’s degree or advanced training preferred
• Preferred knowledge of eClinicalWorks software

Responsibilities

• Equip staff with OSHA and HIPAA knowledge to ensure compliance with safety practices along with CDC Dental Infection Control
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to: training, office feedback, and documentation
• Provide training, coaching, and support to improve patient management, efficiency and personal time management of clinical teammates
• Provide new employee orientation training on clinical procedures
• Provide Operation Managers with constructive feedback on new hires and follow-up training sessions with teammates in the region
• Implement, deliver, and follow up on education workshops, lunch and learns, and webinars to improve quality and patient experience
• Establish clear expectations for teammates around desired patient experience, coach and mentor customer service best practices, and monitor and remediate as needed
• Implement new programs affecting clinical processes and initiatives in assigned region
• Work alongside Operations Manager and Regional Director of Operations to create clinical action plans for areas in need of improvement
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children