Coach Jobs

About The Position

Requirements

• Working knowledge of credit union products, services, and regulations
• Strong supervisory, coaching, and leadership skills
• Excellent member service and interpersonal communication skills
• Solid decision-making and problem-solving abilities
• Proficiency with computers and standard office software (email, internet, Word, Excel)
• High school diploma or GED required
• 1–3 years of experience as a Branch Service or Teller Supervisor

Nice To Haves

• Lending or new accounts experience preferred

Responsibilities

• Live Our Core Values: Make It Right: Do the right thing for our members and community, Make It Easy: Provide simple, convenient financial solutions, Make It Personal: Build genuine, lasting relationships
• Create Member Magic: Identify member financial needs and recommend products or services that improve their financial lives, Resolve complex member concerns with professionalism and care
• Lead & Develop the Team: Supervise, coach, and review service staff performance, Conduct staff meetings and provide ongoing training, Coach employees on cross-selling goals and NPS standards
• Support Operational Excellence: Ensure workstations are properly staffed throughout the day, Maintain strong controls over cash and negotiable items, Perform audits and provide notary services as needed
• Support Branch Performance: Help achieve transaction and relationship survey goals, Forecast cash needs and assist with managing branch cash flow

Benefits

• We offer more than a job—we offer a place where you can grow, lead, and make a real difference. At OceanAir, your voice matters, your development is supported, and your work makes an impact every day.