Coach Jobs

About The Position

Requirements

• Bachelor's Degree in Healthcare, customer service, patient experience (Required)
• Advanced knowledge of design
• Coaching
• Problem solving and resolution skills
• Analytical ability
• Demonstrates project management, coaching, and analytic abilities.
• Works independently while constantly assessing risks, prompting guidance for resolution.
• Builds strong working relationships.
• Has professional written and verbal communication skills.
• Analysis skills center on being able to ask questions, gather data, conduct analysis, coach, work with resistance.
• Planning includes defining the scope of work, implementation, work plans, design, and evaluation.
• Applies advanced skill in design and delivery of programs, tools and performance support.
• Utilizes industry validated coaching models and techniques to support leadership and team members in creating and achieving measurable goals.

Nice To Haves

• 4 - 5 years experience in Healthcare Coaching, design Healthcare experience (Preferred)

Responsibilities

• Collaborates with leadership to create work plans to meet project goals. Determines and initiates appropriate interventions to compete managing projects on time.
• Assists leadership in the development of action plans to improve performance, researches, reviewed, and implements best practices. Provides coaching to all levels of leadership and team members
• Partners with leadership in assigned area to identify, plan, implement, validate, train and evaluate patient experience improvement strategies.
• Collaborate across the regions (departments, patient relations, directors, physicians, etc.) to ensure the system meets or exceeds the patient experience goals as measured by CAHPS.
• Utilize data to provide in-depth, proactive consultation, coaching, and strategy to directors, managers, physicians, team members in process improvement related to patient experience (TriHealth pillar of Service).
• Support the development and recognition strategies and collaborates with various departments to support the promotion and ongoing maintenance of service excellence throughout the system.

Benefits

• competitive shift differentials
• opportunities for professional growth
• medical
• dental
• vision
• paid time off
• retirement savings plans
• tuition reimbursement