Cloud Operations Engineer Jobs

About The Position

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of each year of education.
• Ability to lead response, triage, and impact mitigation for high-priority and complex technology incidents.
• Ability to troubleshoot quickly and identify root causes using monitoring, application performance management, wire data analytics, and event correlation tools.
• Ability to lead and guide incident and technical follow-up calls involving 20–100 participants.
• Ability to communicate clearly, influence technical teams, and provide timely stakeholder updates and escalations.
• Understanding of data analysis across application protocols and infrastructure, including AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP.
• Ability to track and report incident trends and metrics such as MTTR and MTTD, recommend enhancements, and lead approved implementations.
• Ability to collaborate with teams to improve proactive monitoring and observability.
• Collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions.
• Ability to assess IT infrastructure and identify optimization opportunities.
• Focus on deployment management, system optimization, and process automation.
• Ability to work with cross-functional teams.
• Availability to participate in an on-call rotation that includes weekends and night shifts.
• Authorization to work in the United States for any employer without employer-based visa sponsorship.

Nice To Haves

• AWS Certified Solutions Architect – Associate or above.
• AWS Certified SysOps Administrator certification.
• ITIL certification.
• Experience with OpenTelemetry or SignalFx.
• Experience with Splunk, Datadog, or Dynatrace.
• Knowledge of SRE practices, including SLIs/SLOs and error budgets.
• Experience writing post-incident reviews.

Responsibilities

• Lead response, triage, and impact mitigation for high-priority and complex technology incidents using client incident management processes.
• Drive high-priority incidents to resolution and lead large technical bridge calls.
• Troubleshoot incidents using monitoring, application performance management, wire data analytics, and event correlation tools; establish root causes and drive permanent fixes or workarounds.
• Guide incident and technical follow-up calls with 20–100 participants, clearly communicating troubleshooting steps and influencing technical teams.
• Serve as the primary contact for management and stakeholders during business-impacting incidents, providing timely status updates and escalating appropriately.
• Partner with the Correction of Errors team on root-cause-analysis documentation, lessons learned, and implementation of enhancements.
• Analyze data across application protocols and infrastructure, including AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP.
• Track and report incident trends and metrics, including MTTR and MTTD, to senior leadership; recommend enhancements and lead approved implementations.
• Collaborate with teams to improve proactive monitoring and observability.
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations.
• Evaluate client IT infrastructure, prepare assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities.
• Contribute to scalable, cost-effective infrastructure solutions; review reusable components and develop technical documentation for deployed systems.
• Align release schedules and environment readiness, execute deployments, perform post-deployment testing, and manage version control.
• Coordinate maintenance schedules, emergency fixes, and technology upgrades while maintaining integration with existing systems and processes.
• Analyze system performance data, coordinate insights on system behavior, and support capacity planning.
• Conduct security checks, recovery drills, and compliance audits; implement security measures and coordinate continuity plans.
• Identify automation opportunities, analyze infrastructure processes, and propose efficiency improvements.
• Liaise with onsite, offshore, and vendor teams to document project requirements and support collaboration.
• Develop a centralized repository of technical and procedural knowledge, using insights from other projects to improve efficiency and retain organizational expertise.
• Participate in an on-call rotation, including weekends and night shifts.

Benefits

• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan and contributions dependent on salary level.
• Paid holidays and paid time off.
• Competitive pay.