Site Reliability Engineer (Cloud Operations)

CONCEPT SOLUTIONS LLC•Reston, VA

22h•$100,000 - $130,000•Hybrid

About The Position

Concept Solutions, LLC is seeking a Site Reliability Engineer to support a mission-critical application modernization program for a Department of War customer. The initiative will unify access to production applications through single sign-on, a common workspace, and a repeatable onboarding approach, while sustaining existing production applications during modernization. The engineer will support the reliability, availability, and operational performance of 13 containerized services across two AWS accounts. Working with application development, platform engineering, and DevSecOps teams, the role maintains monitoring and alerting, coordinates incident response, manages patching activities, and documents service availability. The position involves troubleshooting production systems, improving operational processes, and supporting reliable cloud-based services in a mission-focused environment. This is a hybrid position in the Washington, DC Metro Area, scheduled for 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. U.S. citizenship is required, and candidates must be eligible to obtain and maintain a DoD security clearance. An active Secret clearance or higher is required. Compensation is $100,000 to $130,000.

Requirements

At least 4 years of professional experience in Site Reliability Engineering, operations engineering, or a closely related role supporting containerized applications.
Hands-on experience supporting containerized applications using Kubernetes or Amazon Elastic Container Service (ECS).
Experience with observability tools and practices, including monitoring, logging, metrics, and alerting.
Knowledge of incident management processes, production troubleshooting, incident response, and service recovery.
Experience supporting operational maintenance and troubleshooting of production application environments.
Ability to collaborate with application development and infrastructure teams to resolve technical issues.
Strong analytical, problem-solving, documentation, and communication skills.
An active Secret clearance or higher.
U.S. citizenship.
Eligibility to obtain and maintain a DoD security clearance.

Nice To Haves

Experience supporting applications and infrastructure within AWS GovCloud.
Familiarity with OpenTelemetry for application observability, metrics, and distributed tracing.
Experience supporting cloud-hosted, containerized production services.
Familiarity with container image patching, dependency maintenance, and operational automation.
Experience participating in on-call support rotations and post-incident reviews.
Experience supporting federal government or other security-conscious environments.
Eligibility for a Tier 5 investigation, if required for privileged administration.

Responsibilities

Operate and maintain monitoring, alerting, and operational support processes for 13 containerized services across two AWS accounts.
Monitor application health, service availability, and operational performance to identify and address potential issues.
Support observability through monitoring dashboards, logging, metrics, and alerting tools.
Investigate operational issues, troubleshoot service disruptions, and coordinate resolution with technical teams.
Identify opportunities to improve monitoring effectiveness, service stability, and operational efficiency.
Maintain and support incident response procedures, escalation processes, and on-call operations for production services.
Participate in incident investigation, troubleshooting, service recovery, and post-incident reviews.
Document incidents, identify contributing factors, and recommend improvements to reduce recurring operational issues.
Maintain operational procedures and documentation for consistent incident response and service continuity.
Collaborate with engineering teams to address service reliability risks and improve production support processes.
Coordinate and execute patch cycles for container images and application dependencies with application development teams.
Support operational maintenance activities that help ensure the security, stability, and reliability of production services.
Track and document patching activities, operational issues, and remediation efforts.
Produce and maintain service availability evidence for monthly operational reporting.
Work with application teams to identify and resolve issues related to containerized application environments.
Collaborate with DevSecOps, platform engineering, and application development teams to support reliable application operations.
Participate in technical discussions, operational reviews, and continuous improvement activities.
Contribute to operational documentation, runbooks, and knowledge-sharing efforts.
Support Agile delivery activities, including two-week sprint cycles and customer demonstrations.