Clinical Nurse Specialist Jobs

About The Position

Requirements

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
• At least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all organizational levels in the business community and with vendors.
• Knowledge of standard practices for services offered and applicable standards, such as ACHC and URAC standards.
• Experience providing customer service to internal and external customers, meeting service quality standards, and evaluating customer satisfaction.
• Basic PC skills, including competent use of the internet, email, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Experience identifying operational issues and recommending and implementing strategies to resolve them and improve processes.
• Reliable transportation for travel to care facilities, home visits, and multiple hospitals; if using a personal vehicle, a valid driver’s license and proof of insurance are required.
• Ability to plan, organize, and make presentations.

Nice To Haves

• Hands-on home or alternate site infusion or discharge planning experience.
• Experience growing service provider partnerships.

Responsibilities

• Maintain and grow relationships with referral sources to increase sales and patient starts, serving as a key Option Care contact for education, assistance, and service.
• Interact with area service providers to sell Option Care services to support patients preparing for discharge.
• Assess patients selected by hospitals to determine whether they are viable candidates for alternative site care.
• Educate patients, families, and facility staff about Option Care services and products using sales techniques.
• Provide hands-on, in-person education to patients and caregivers to support timely discharge and therapy independence.
• Communicate with agency staff, medical teams, patients, and families throughout discharge to implement an effective treatment plan.
• Collect, review, and complete pre-admission information and obtain related signoff.
• Partner with the Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicate frequently with the Account Manager about opportunities, progress, and feedback related to promoting Option Care services.
• Partner with Account Managers and marketing staff to deliver educational and promotional programs to patients, caregivers, and referral sources.
• Review medical records for pertinent medical history and primary and secondary insurance information, and communicate this information to patient registration.
• Coordinate care transitions proactively with referral sources and internal partners; participate in data collection for therapy starts and patient tracking, including facilitating transfer of orders by phone, fax, or e-prescribing.
• Maintain confidentiality of patient and proprietary information and follow applicable legal safeguards.
• Provide oversight and input to providers regarding patient assessment, treatment processes, and transition to home care.
• Serve as a point of contact for coordination and communication with other providers.
• Arrange for special medical supplies or appliances to be available.
• Travel to partner facilities, community hospitals, and medical practice offices to sell services, process referrals, and provide live education and training support.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Bonding time off
• 401(k) retirement savings plan with company match
• HSA company match
• Flexible spending accounts
• Tuition reimbursement
• myFlexPay
• Family support
• Mental health services
• Company-paid life insurance
• Award and recognition programs