Clinic Manager Jobs

About The Position

Requirements

• Bachelor’s degree OR an equivalent combination of education and relevant work experience
• 5 years of progressive supervisory experience
• 5 years of healthcare field experience
• Excellent oral, written, and one-on-one communication skills, able to communicate effectively with all levels of the organization
• Ability to interact and establish good rapport with people over the phone and in person, often in stressful situations
• Ability to react calmly and effectively in emergency situations and to work under pressure
• Strong organizational, interpersonal and communication skills and the ability to adapt to shifting priorities that are critical for success at the branch and overall organization
• Team leadership and positive agent of change
• Strong problem-solving skills, demonstrated effective, managerial skills with the ability to organize, coordinate and facilitate work groups
• Skill in establishing and maintaining effective leadership presence with staff, providers, and patients
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
• Experience in working in situations which involve authority, leadership, meeting targets and deadlines and resolving conflict
• Compassionate, patient, tactful, diplomatic and contributes to an environment where people feel valued
• Proficiency in Microsoft Word, Excel, and PowerPoint to create materials and documentation

Nice To Haves

• 10 plus years of healthcare field experience
• Electronic Health Record Competency
• Shows an interest in taking actions to increase his/her knowledge and development as a leader.
• Values team success
• Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
• Contributes to an environment where people feel valued
• Keyboarding skills
• Electronic Health Record competency
• Proficiency in medical software and Microsoft Windows
• Competency in language, grammar, and spelling
• Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
• Skill in establishing and maintaining effective leadership presence with patients and staff

Responsibilities

• Act as a liaison between Administration and the branch, timely sharing relevant information from various meetings.
• Oversee management and daily operations for physicians, providers, and employees.
• Oversee and manage specialty service lines throughout The Portland Clinic. Report out to COO on trends of the dept on a monthly basis. Including but not limited to referral patterns, access, equipment, volumes, work queue status, identify areas of workflow throughout and opportunities for continued growth.
• Form a dyad partnership with Nursing Supervisor. Listen, problem solve, be responsive and coach on site employees. Engage in regular communication with Chief Operations Officer.
• Work with physicians and staff to continually promote quality patient care & experience, employee morale and workflows that may be replicated across sites to gain efficiencies and reduce errors.
• Maintain working knowledge of current clinic and branch policies and procedures. Keep downtime manuals up to date and continuously re-train and inform staff of these procedures. Point person for service disruption coordination and communication within the branch and larger organization.
• Provide time sensitive information via daily huddles to the Branch physicians, providers, and staff.
• Conduct regularly scheduled provider meetings. Conduct regularly scheduled service line meetings. Include CMO and COO as applicable.
• Partner with all Managers/Supervisors/Leads who have staff at your location to provide real time and evaluative feedback and to resolve any issues or concerns.
• Responsible for building, maintaining, and monitoring physician schedules to provide adequate coverage at the Branch.
• Responsible to ensure building is open for business and securely closed after hours. Responsible for building security as it relates to HIPAA and staff safety.
• Participate in interview process for potential Branch employees, providers, and leadership as requested.
• Responsible for accountability for all Branch operations, including but not limited to the coordination of equipment purchasing, capital budget requests, supplies, BILL.com, and services.
• Responsible for annual operational budget preparation and monthly review.
• Responsible for annual personnel budget preparation and review of any new/changes to FTE requests
• Attend professional meetings and seminars to enhance management.
• Maintain regular communication with all departments and leadership regarding relevant information, advice, and assistance to manage a successful Branch.
• Responsible for being first point of contract for provider/physicians issues and concerns. Work in collaboration with provider/physician to resolve and/or escalate to CMO for further assistance.
• Partner with The Clinic’s Patient Care Advocate to respond to patient concerns. Address onsite concerns, in person, as needed.
• Ensure open encounters are closed timely and missing charges report is worked monthly
• Review referral patterns within specialty departments and work in collaboration with COO for external partnerships.
• Carry out other duties and responsibilities as assigned.
• Maintain regular, in person, work attendance and punctuality, as scheduled.
• Work respectfully and collaboratively in a team environment with a spirit of cooperation.
• Participate as an active team member in a patient-centered medical home.

Benefits

• 401k plan with employer contributions up to 5% annually
• Roth IRA
• Comprehensive Medical, Dental and Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company provided $10K Group Life/AD&D insurance
• Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
• Norton Identity Theft Protection (optional)
• Pet Insurance (optional)
• 6.46 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE
• One paid Wellness day per year
• Seven paid holidays, and 1 partially paid holiday (mid-day closure)
• Employee Assistant Program