Clinic Manager Jobs

About The Position

Requirements

• Solid written and verbal communication skills.
• Ability to maintain confidential information.
• Immediate proficiency with software applications, including Microsoft Office Suite.
• Ability to work independently with limited supervision.
• Internal candidates: 2 years of clinic experience within Smile Doctors or an affiliated practice clinic.
• High school diploma required.
• External candidates: 2 years of supervisory experience required.
• Strong coaching and conflict resolution skills.
• Demonstrated ability to meet or exceed performance goals.
• Strong time management skills and ability to multitask and prioritize work.

Nice To Haves

• Orthodontic or dental experience preferred for external candidates.
• Bachelor’s degree preferred for external candidates.

Responsibilities

• Partner with the Doctor to create a positive clinical culture reflecting clinical excellence and high patient care standards.
• Lead by example with professionalism, integrity, and a positive demeanor, ensuring the office culture reflects company values.
• Ensure the clinic team is trained on and adopts new tools, protocols, and initiatives.
• Understand and monitor Profit & Loss (P&L) statements to achieve monthly goals.
• Build relationships within the local dental community and participate in local marketing efforts.
• Manage controllable costs, including labor hours and supplies.
• Act as a liaison between the Doctor and the team regarding work assignments, schedules, clinical priorities, and job performance.
• Handle patient escalations and resolve them in a mutually beneficial way.
• Cover roles in the clinic when business demands.
• Follow established protocols to ensure compliance with OSHA, HIPAA, and State Dental Board regulations.
• Oversee clinic operations and people management, drive growth, profitability, and patient experience, and achieve profit and loss goals.

Benefits

• Competitive salary plus bonus opportunity.
• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• 401(k) plan.
• Two weeks of paid time off in the first year and paid holidays.
• Discounts on braces and clear aligners for the employee and family members.