Clinic Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Proficiency with Microsoft Office applications and comfort using standard office technology.
• Knowledge of office operations and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Excellent organization and time management skills with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Nice To Haves

• Certified Medical Administrative Assistant certification preferred.
• Dependable, detail-oriented, patient-focused, and comfortable supporting a busy outpatient specialty practice.
• Enjoys helping people, communicating with professionalism, keeping details organized, and collaborating with clinicians and colleagues to create a smooth experience for patients and families.

Responsibilities

• Welcome and assist patients during check-in and check-out.
• Schedule appointments, maintain appointment records, and help manage daily provider schedules.
• Answer phone calls, assist callers with routine questions, take accurate messages, and route inquiries appropriately.
• Support patient visit workflows, including billing forms, copayments as needed, scanning documents, and maintaining accurate records.
• Request patient medical records, laboratory results, and other documentation needed by the care team.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute mail or faxes and type forms, records, schedules, memos, and other materials as directed.
• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to others as needed.
• Support more complex administrative functions, such as schedule changes or specialized scheduling workflows, based on department needs and competency level.

Benefits

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks and offerings