Client Success Manager Jobs

This position is a trusted advisor and has overall accountability for the successful delivery of the technology solutions for contracted services and adoption of new systems, processes, and products in alignment with Sales and Client Account Management Executive. They act as the bridge between Magellan Technology and the client's needs, ensuring that every aspect of the implementation and support services is planned, executed, and delivered with precision and efficiency. Their role encompasses client management, stakeholder communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. Working as the client advisor with respect to our scope of contracted services, providing insight and guidance on Magellan’s Technology Product and technical roadmaps. The individual is responsible for transforming our processes that touch people, technology, and culture, focused on the quality of client experience at all levels, and acts as a true client advocate, ensuring the client’s voice is represented. Work with your leadership to keep them apprised of any discontent with client customers so that any issues can be addressed immediately. Attend meetings, as deemed necessary by the client, to keep Magellan apprised of any changes that may impact our current processes in support of the client. Gather and document issues and requests for change as they are received from the client. Maintain status updates and communicate to your leadership and client contacts. Work closely with stakeholders to provide status, iterative releases. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.