Client & Product Success Manager

Adaptive Teams

7d • Remote

About The Position

This role blends client account management with product success, supporting both advertising clients and users of an AI-driven ad analysis tool. It is for a leading provider of Amazon growth services that helps brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results. As the company grows, we’re looking for someone who can work directly with the owner, and serve as a trusted partner in supporting high-impact projects that accelerate client success.

Requirements

• Proven background managing client relationships in an agency or service-based environment
• Clear, confident, and professional communication—both written and verbal
• Comfortable explaining performance data and product insights in plain language
• Manage priorities, follow through, and keep things moving
• Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards
• Basic Amazon PPC knowledge or strong motivation to learn quickly
• Proactive and curious: spot issues early and look for ways to improve client and user experience

Nice To Haves

• Experience in Customer Success, Product Success, or supporting SaaS users is a big plus
• Eastern Europe location preference is a strong plus, but not a hard requirement

Responsibilities

• Act as the primary point of contact for a portfolio of advertising clients and AI tool users
• Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins
• Translate advertising performance and product insights into clear, actionable recommendations
• Run biweekly or monthly client calls, aligning on goals, performance, and next steps
• Support onboarding and ongoing adoption of the AI ad analysis platform
• Gather client and user feedback and turn it into clear insights for internal teams
• Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met
• Hold internal stakeholders accountable for deliverables and timelines
• Track account health, satisfaction, and risk signals across both service and product clients
• Keep CRM, documentation, and internal tools accurate and up to date

Benefits

• Remote-First Role
• Career Growth: Exposure to both client services and product success paths
• Cross-Functional Impact: Work closely with product, PPC, and leadership teams
• Learning & Development: Deepen your expertise in Amazon advertising and SaaS products
• Flexible Schedule: Time-zone friendly collaboration with a results-first mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed