Client Success Manager (Value Based Care Platform)

Sellers Dorsey

5d•$106,000 - $140,000

About The Position

Sellers Dorsey is seeking a Manager, Client Success who will own day-to-day client relationships for an assigned portfolio of Constyn clients - Sellers Dorsey’s AI-native data platform and suite of population health applications - driving platform onboarding, adoption, and measurable client outcomes. As the Manager, Client Success, you will serve as the primary operational point of contact between clients and Sellers Dorsey's Client Success, Product, and Technology teams, escalating account risk and strategic decisions to the Director, Client Success.

Requirements

Bachelor's Degree in Healthcare Management, Business Administration, Public Health, or related field.
5-7 years of progressive experience in client success, account management, or client-facing delivery roles in healthcare SaaS, health tech, or healthcare operations.
Demonstrated ability to manage a portfolio of client accounts and coordinate cross-functionally with Product and Technology teams.
Strong written and verbal communication skills, including client-facing training and reporting.
Analytical mindset with the ability to translate platform usage data into client-ready insights.
Proficiency in Word, Excel, PowerPoint, Teams, and SharePoint.
Valid driver's license and access to a vehicle (or reliable transportation) for travel when necessary.

Nice To Haves

Master's degree (MBA, MHA, MPH) preferred, or additional relevant experience in lieu of an advanced degree.
Experience supporting value-based care, Medicaid, quality improvement, or population health programs preferred.
Proficiency with CRM tools and Smartsheet preferred.

Responsibilities

Serve as the primary day-to-day contact for an assigned portfolio of Constyn clients, building trusted relationships with client-side program and clinical leads.
Monitor account health and escalates emerging risks to the Director, Client Success before they affect retention.
Prepare outcome data, adoption metrics, and account narratives to support Quarterly Business Reviews.
Lead new client onboarding to Constyn, coordinating implementation timelines with Product and Technology teams.
Deliver training and ongoing enablement on platform features, workflows, and reporting tools.
Track adoption and utilization metrics and builds action plans for underutilizing accounts.
Translate platform usage data into client-facing performance narratives tied to quality, population health, and value-based care goals.
Partner with clients to set and track success plans and KPIs.
Triage and resolves client platform issues, partnering with Technology and Support teams to ensure timely closure.
Channel client feedback to Product to inform roadmap prioritization.
Apply and contribute to standardized onboarding, adoption, and success playbooks across the client portfolio.
Maintain CRM and account documentation to support forecasting and continuity.
Perform additional related duties as needed to support team objectives, client outcomes, and organizational priorities.