Certified Pharmacy Technician Jobs

About The Position

Requirements

• High school diploma or GED.
• Active and unrestricted Pharmacy Technician license with the Maryland Board of Pharmacy.
• Active and unrestricted national certification verified by PTCB or ExCPT.
• At least 2 years of direct pharmacy experience.
• Excellent verbal and written English communication skills, including professional telephone communication.
• Strong interpersonal skills and the ability to provide personalized customer service, advocate for patients, and explain information clearly.
• Organization, attention to detail, self-direction, multitasking, prioritization, dependability, empathy, focus on quality service, and goal orientation.
• Cultural sensitivity and comfort working with a wide range of social, racial, and ethnic populations.
• Ability to exercise discretion and confidentiality when handling sensitive data.
• Ability to understand and promote client objectives through coordination and commitment to program goals.
• Flexibility to adapt to changing departmental needs and assignments.
• High proficiency in Microsoft Office, particularly Excel, Word, and Outlook, and ability to learn relevant applications and extract necessary information.

Nice To Haves

• Higher-level education.
• Knowledge of outpatient pharmacy operations.
• Knowledge of prescription insurance benefits and copay assistance programs.
• Experience interacting with healthcare professionals, including physicians, registered nurses, pharmacists, and social workers.
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), oncology, or other specialty medication therapies.
• Bilingual or multilingual skills appropriate to the patient population served.
• Knowledge of prior authorization requests to third-party payors.
• Familiarity with the 340B drug program and ACO hospital models.
• Knowledge of EPIC, Salesforce, Liberty, or other pharmacy or EMR systems.

Responsibilities

• Meet goals for enrolling patients in the Clearway Health Specialty Pharmacy program and support the revenue performance of specialty service lines.
• Follow up on leads for new business and generate leads through provider relationships or direct customer service engagements.
• Build patient relationships through friendly, courteous, and efficient service, encouraging use of Clearway Health services.
• Provide medication adherence support using available tools and applications, including outbound therapy and medication adherence check-ups and refill processing to prevent gaps in therapy.
• Build and maintain relationships with providers, care teams, and ancillary support personnel to support continuity of enrollment and sales functions.
• Develop trusting relationships with patients and healthcare professionals to support care for complex patients.
• Support pharmacy interdepartmental relationships and transitions of patient care from clinic to pharmacy.
• Develop strategic partnerships with healthcare professionals and provide information and support for successful patient-care transitions.
• Navigate patient electronic medical records to answer questions and provide documentation for specialty pharmacy prior authorizations.
• Communicate promptly and professionally with doctors, nurses, clinical pharmacists, and practice managers in person, by phone, and through written EMR transmissions.
• Resolve high-level patient-care issues and involve managers or clinicians when appropriate.
• Manage workload independently and meet established goals in a fast-paced environment.
• Train and support new hires in day-to-day operational expectations.

Benefits

• Eligibility to participate in the company bonus program.
• Eligibility for holiday pay when required to work on company-recognized holidays at client sites.
• Comprehensive benefits package (specific benefits not listed).