Certified Senior Pharmacy Technician
About The Position
The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state, federal, and company policies. The role assists with prescription processing, customer service, pharmacy workflow, inventory management, claims processing, and clinical services. It also supports the Pharmacy Manager and Staff Pharmacist in improving pharmacy performance, maintaining relationships with the local medical community, and coordinating pharmacy programs. The position coaches pharmacy technicians and cashiers on processes and tools, maintains the department’s cleanliness and supplies, and completes required training and continuing education. The technician must maintain PTCB or ExCPT certification, or applicable state certification or registration, and remain current on pharmacy and healthcare developments.
Requirements
- PTCB or ExCPT certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.
Nice To Haves
- Prior work experience with Walgreens.
- Basic math skills, including counting, measuring, and weighing medications.
- Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving and printing files, and accessing information online.
- Knowledge of store inventory control.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
- Develop strong relationships with valuable customers.
- Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable policies.
- Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit third-party prescription claims and perform other assigned clerical duties.
- Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies and damaged goods involving prescription drugs.
- Support the Pharmacy Manager and Staff Pharmacist in reviewing pharmacy financial, customer service, and inventory performance data, including Rx KPIs with the Store Manager and Healthcare Supervisor.
- Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and organizations through provider outreach and detailing.
- Support execution of the Pickup program.
- Ensure the Pharmacy Department has adequate supplies and is clean, neat, and orderly.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
- Maintain respectful relationships with coworkers and comply with company policies and procedures.
- Complete special assignments and other tasks as assigned.
- Maintain PTCB or ExCPT certification through the designated program and/or maintain state-required certification or registration.
- Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge of pharmacy and healthcare developments.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
