Certified Senior Pharmacy Technician

Walgreens•Huber Heights, OH

11d•$20 - $28

About The Position

The Certified Senior Pharmacy Technician assists pharmacists in the practice of pharmacy under their supervision and in accordance with state, federal, and company policies. The role supports prescription processing, customer service, pharmacy operations, inventory management, clinical services, and the efficient operation of the Pharmacy Department. The technician also coaches pharmacy technicians and cashiers on the correct use of processes and tools, maintains certification and professional knowledge, and completes assignments as directed by pharmacy leadership.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy, Health System Pharmacy locations, or locations where this role is covered under a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Assist pharmacists in pharmacy practice in accordance with applicable policy and the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information; fill prescriptions by retrieving, counting, and pouring medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program policies.
Follow the company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register related sales on the assigned cash register and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for Rx merchandise overages, shortages, order errors, and damage.
Assist pharmacy leadership with analyzing and improving financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate clinical services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with local healthcare providers and organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help maintain the Pharmacy Department, including keeping it supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend training, complete requested PPLs, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.