Certified Senior Pharmacy Technician

Walgreens•Holly Springs, NC

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state, federal, and company policies. The role provides customer assistance, processes prescriptions and claims, supports pharmacy workflow and inventory, and assists pharmacists with clinical services and community outreach. It also coaches pharmacy technicians and cashiers on processes and tools, maintains the pharmacy’s condition and supplies, and completes assigned training and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified Community Specialty Pharmacy, Health System Pharmacy, or collective-bargaining locations.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as operating a computer, using programs, saving and printing files, and accessing online information.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Assist pharmacists with pharmacy practice and workflow, including entering and verifying patient and drug information, filling prescriptions, and checking for possible interactions.
Follow the Pharmacy Code of Conduct, Good Faith Dispensing policy, prescription-error procedures, and the Quality Improvement Program; report prescription errors promptly to the pharmacist on duty.
Register sales, handle cash as required, process and resubmit manual third-party prescription claims, answer appropriate telephone calls, and complete assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; handle claims involving overages, shortages, order errors, or damaged prescription drugs.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing prescription KPIs with the Store Manager and Healthcare Supervisor.
Assist pharmacists with clinical services, including collecting and labeling blood or urine samples when required, and coordinate with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical and healthcare providers through detailing and outreach to healthcare groups and care facilities.
Support execution of the Pickup program.
Maintain adequate pharmacy supplies and help keep the department clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve efficiency.
Comply with company policies and maintain respectful relationships with coworkers.
Complete assigned special tasks and assignments.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration; attend requested training, complete PPLs, earn continuing education credits, and stay current on healthcare and pharmacy developments.