Certified Senior Pharmacy Technician

Walgreens•Little Rock, AR

11d

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with applicable state, federal, and company policies. The role provides customer service, processes prescriptions and claims, supports inventory management, and assists pharmacists with workflow and clinical services. It also coaches pharmacy technicians and cashiers on processes and tools, helps maintain the Pharmacy Department, and supports relationships with local healthcare providers. The technician maintains required certification and pharmacy knowledge, attends assigned training, and completes continuing education. The schedule may include evening and weekend hours. The position remains open until filled.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing online information.
Knowledge of store inventory control.

Responsibilities

Engage customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Assist pharmacists with pharmacy practice, prescription processing, patient and drug data entry, prescription filling, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; document relevant shipment discrepancies and damaged goods.
Support analysis and improvement of pharmacy financial, customer-service, and inventory performance, including reviewing Rx KPIs with store and healthcare leadership.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with Walgreens clinics and external providers.
Help maintain relationships with local medical professionals and conduct provider outreach to healthcare groups and residential care facilities.
Support execution of the Pickup program.
Help keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Coach pharmacy technicians and cashiers in the correct use of processes and tools.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Maintain PTCB or ExCPT certification, or state-required certification or registration; attend assigned training, complete requested PPLs, and earn continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.