Certified Senior Pharmacy Technician

Walgreens•Chandler, AZ

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role assists customers and patients, supports prescription processing and dispensing, helps maintain pharmacy workflow and inventory, and coaches pharmacy technicians and cashiers on processes and tools. The technician may also support clinical services and community outreach.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded settings or where the role is covered by a collective bargaining agreement.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as using a mouse, starting and closing programs, switching between programs, saving and printing files, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model Walgreens customer-service practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products when possible.
Assist in pharmacy practice under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists in scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Register related sales, collect and handle cash, and handle appropriate telephone calls, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
Assist the Pharmacy Manager and Staff Pharmacist with analyzing and improving pharmacy financial, customer-service, and inventory performance; review Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to medical and community organizations, including retirement and nursing homes.
Support execution of the Pickup program.
Help maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderly appearance.
Coach pharmacy technicians and cashiers in the correct use of processes and tools to improve pharmacy efficiency.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or maintain state-required certification or registration.
Attend requested training, complete PPLs, earn continuing-education credits, and maintain knowledge of healthcare and pharmacy developments.