Certified Senior Pharmacy Technician

Walgreens•Oklahoma City, OK

About The Position

The Certified Senior Pharmacy Technician supports pharmacy operations under the supervision of a pharmacist and in accordance with state, federal, and company policies. The role provides customer service, assists with prescription processing and dispensing, supports inventory and workflow management, and helps coordinate clinical services. It also coaches pharmacy technicians and cashiers on using processes and tools effectively, while maintaining required certification and continuing education.

Requirements

PTCB or ExCPT certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire, except in the specified excluded locations or roles.

Nice To Haves

Prior work experience with Walgreens.
Basic math skills, including counting, measuring, and weighing medications.
Basic PC skills, such as starting and shutting down a computer, using a mouse, managing programs and files, printing documents, and accessing information online.
Knowledge of store inventory control.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer service practices.
Build relationships with valuable customers and assist customers in locating over-the-counter products.
Assist in the practice of pharmacy under pharmacist supervision and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow related policies and quality improvement procedures.
Register sales on the assigned cash register and handle cash as required.
Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Lead pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription-drug goods.
Support the Pharmacy Manager and Staff Pharmacist in analyzing pharmacy financial, customer service, and inventory performance data, including reviewing Rx KPIs with the Store Manager and Healthcare Supervisor.
May assist pharmacists with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help develop and maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Support execution of the Pickup program.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Coach pharmacy technicians and cashiers in the correct use of processes and tools.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Maintain PTCB or ExCPT certification through the designated training program and/or state-required certification or registration.
Attend requested training, complete PPLs, earn continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.