Certified Pharmacy Technician: Middlesex Health

Clearway Health • Middletown, CT

22d • $61,000 - $74,000

About The Position

Clearway Health is seeking a certified pharmacy technician to serve as a liaison between specialty pharmacy patients and pharmacists. The role combines patient support, customer service, enrollment and retention activities, and pharmacy operations. The liaison supports patients with complex therapies, helps clinical teams deliver care, and contributes to specialty pharmacy growth and health system performance.

The position focuses on enrolling and retaining patients in Clearway Health Specialty Pharmacy services, providing medication adherence support, and building relationships with patients, providers, care teams, and other healthcare professionals. The liaison also supports transitions of care between clinics and the pharmacy, handles operational communications and documentation, resolves patient-care issues, and helps train new hires. The role requires discretion with sensitive information and the ability to manage work independently in a fast-paced environment.

The position requires a high school diploma or GED, an active and unrestricted Pharmacy Technician license with the Maryland Board of Pharmacy, active national certification verified by PTCB or ExCPT, and at least two years of direct pharmacy experience. Higher education is preferred. The annual compensation range is $61,000–$74,000, with eligibility to participate in the company bonus program. Employees at client sites may be required to work on company-recognized holidays, with eligibility for holiday pay.

Requirements

• High school diploma or GED.
• Active and unrestricted Pharmacy Technician license with the Maryland Board of Pharmacy.
• Active and unrestricted national certification verified by PTCB or ExCPT.
• At least 2 years of direct pharmacy experience.
• Excellent verbal and written English communication skills, including professional telephone communication.
• Strong interpersonal skills and the ability to provide personalized customer service, advocate for patients, and explain information clearly.
• Organization, attention to detail, self-direction, multitasking, prioritization, dependability, empathy, focus on quality service, and goal orientation.
• Cultural sensitivity and comfort working with a wide range of social, racial, and ethnic populations.
• Ability to exercise discretion and confidentiality when handling sensitive data.
• Ability to understand and promote client objectives through coordination and commitment to program goals.
• Flexibility to adapt to changing departmental needs and assignments.
• High proficiency in Microsoft Office, particularly Excel, Word, and Outlook, and ability to learn relevant applications and extract necessary information.

Nice To Haves

• Higher-level education.
• Knowledge of outpatient pharmacy operations.
• Knowledge of prescription insurance benefits and copay assistance programs.
• Experience interacting with healthcare professionals, including physicians, registered nurses, pharmacists, and social workers.
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), oncology, or other specialty medication therapies.
• Bilingual or multilingual skills appropriate to the patient population served.
• Knowledge of prior authorization requests to third-party payors.
• Familiarity with the 340B drug program and ACO hospital models.
• Knowledge of EPIC, Salesforce, Liberty, or other pharmacy or EMR systems.

Responsibilities

• Meet goals for enrolling patients in the Clearway Health Specialty Pharmacy program and support the revenue performance of specialty service lines.
• Follow up on leads for new business and generate leads through provider relationships or direct customer service engagements.
• Build patient relationships through friendly, courteous, and efficient service, encouraging use of Clearway Health services.
• Provide medication adherence support using available tools and applications, including outbound therapy and medication adherence check-ups and refill processing to prevent gaps in therapy.
• Build and maintain relationships with providers, care teams, and ancillary support personnel to support continuity of enrollment and sales functions.
• Develop trusting relationships with patients and healthcare professionals to support care for complex patients.
• Support pharmacy interdepartmental relationships and transitions of patient care from clinic to pharmacy.
• Develop strategic partnerships with healthcare professionals and provide information and support for successful patient-care transitions.
• Navigate patient electronic medical records to answer questions and provide documentation for specialty pharmacy prior authorizations.
• Communicate promptly and professionally with doctors, nurses, clinical pharmacists, and practice managers in person, by phone, and through written EMR transmissions.
• Resolve high-level patient-care issues and involve managers or clinicians when appropriate.
• Manage workload independently and meet established goals in a fast-paced environment.
• Train and support new hires in day-to-day operational expectations.

Benefits

• Eligibility to participate in the company bonus program.
• Eligibility for holiday pay when required to work on company-recognized holidays at client sites.
• Comprehensive benefits package (specific benefits not listed).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED