Certified Pharmacy Technician

Walgreens•Lake Elsinore, CA

22d•$19 - $26

About The Position

In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers. The technician models and delivers a distinctive customer experience. Under pharmacist supervision, the technician enters patient and drug information, fills prescriptions, helps verify medication accuracy and possible interactions, supports pharmacy workflow, and reports prescription errors. Other duties include handling appropriate telephone calls, correcting and resubmitting manual third-party claims, performing clerical work, supporting inventory management, assisting with clinical services, and helping maintain Pharmacy Department supplies and appearance. The position also supports relationships with the local medical community and follows company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy. The technician earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends requested training, completes assigned learning modules, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments. The role requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
When PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash-register operation.
Greet and assist customers and patients, resolve customer issues, answer questions, and model customer-service best practices.
Build strong relationships with valuable customers.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medication accuracy, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales, collect and handle cash as required, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply company asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
Assist pharmacists with clinical services, including collecting and properly labeling patient blood or urine samples when required, and coordinate services with Walgreens healthcare clinics and external providers.
Help develop and maintain relationships with local medical providers and health organizations through provider outreach and detailing.
Help maintain the Pharmacy Department's supplies, cleanliness, orderliness, and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification and/or state-required certification or registration; attend requested training, complete assigned learning modules, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.