Certified Pharmacy Technician
About The Position
In accordance with state and federal regulations, the Certified Pharmacy Technician assists the pharmacist under direct supervision in the practice of pharmacy and performs other Pharmacy Department duties in accordance with Company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may assist and coach pharmacy technicians in using pharmacy systems and cashiers in operating pharmacy cash registers. The technician models and delivers a distinctive, delightful customer experience. The position supports customer service and pharmacy operations, including prescription processing, inventory management, clerical work, workflow coordination, and relationships with customers and local healthcare providers. The technician must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, or otherwise earn PTCB certification as a condition of promotion to senior technician. The role also requires ongoing training and continuing education.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Model and share customer-service best practices, including proactive assistance and courteous interpersonal habits.
- Develop strong relationships with valuable customers.
- Assist the pharmacist in the practice of pharmacy in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
- Use pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs; verify medicines and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Company's Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register related sales on the assigned cash register and collect and handle cash as required.
- Help customers locate over-the-counter products by accompanying them to the OTC aisle when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription-service claims in a timely manner and perform other assigned clerical duties.
- Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
- Use asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
- Help maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training, complete manager-requested PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge and skills.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
