Certified Nurse Assistant Jobs

About The Position

Requirements

• At least five years of experience in home care, healthcare, or a senior care-related industry.
• At least one year of experience as a Certified Nursing Assistant (CNA) in a home care or healthcare setting.
• All licenses and certifications must be in good standing in the state of practice.
• Valid driver’s license and eligibility for lawful driving as required by job duties.
• Knowledge of applicable healthcare regulations, industry standards, and best practices.
• Effective verbal, written, interpersonal, and telephone communication skills.
• Ability to communicate, train, and collaborate effectively in a team-based environment.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and internet-based applications.
• Ability to operate standard office equipment with or without reasonable accommodation.
• Patience, teaching ability, and active listening skills.
• Ability to remain organized and detail-oriented and demonstrate consistent follow-through.
• Ability to understand, follow, and uphold organizational policies and procedures.
• Ability to work independently, manage time effectively, maintain confidentiality, and meet established deadlines.
• Interpersonal skills, sound judgment, and decision-making abilities appropriate to the role.
• Ability to exercise discretion, integrity, and professionalism consistent with organizational standards and regulatory requirements.
• Ability to organize and prioritize workload to meet operational needs.
• Ability to establish and maintain effective working relationships with internal and external stakeholders.
• Ability to present a professional appearance and demeanor consistent with workplace standards.
• Ability to work independently or as part of a team, as required by business needs.
• High school diploma or equivalent required.
• Ability to maintain flexibility in work schedule, including extended hours, nights, and weekends as needed.
• Comfort learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

Nice To Haves

• Bilingual skills preferred.
• Bachelor’s degree in a healthcare field preferred.
• For Licensed Practical/Vocational Nurse (LPN/LVN) candidates: working knowledge of clinical documentation, care coordination, and applicable state nursing regulations within the licensed practical nursing scope of practice.

Responsibilities

• Conduct in-home participant visits and client/caregiver introductions to support service initiation, continuity, and participant satisfaction.
• Perform routine quality assurance visits in participant homes to evaluate service quality, participant experience, caregiver compatibility, and overall satisfaction.
• Serve as a field-based liaison between participants, families, caregivers, referral sources, and internal teams.
• Build and maintain positive relationships with participants and families through ongoing engagement, follow-up visits, and proactive problem resolution.
• Observe and document participant wellbeing, home environment concerns, service-related issues, and changes that may affect service delivery; communicate observations through established channels.
• Address participant, family, and caregiver concerns related to service delivery, scheduling, communication, caregiver matching, and satisfaction.
• Conduct follow-up home visits and service reviews to ensure participant needs are addressed and quality standards are maintained.
• Assist participants and families with service-related questions and facilitate communication with appropriate internal resources.
• Support participant retention through timely issue identification, service recovery, and ongoing relationship management.
• Collaborate with participants, families, caregivers, referral sources, and operational teams to support positive service outcomes and continuity of services.
• Investigate and document participant complaints, incidents, service concerns, and quality issues, and assist with resolution efforts.
• Maintain accurate, timely, and complete documentation of participant visits, interactions, concerns, and follow-up actions.
• Monitor trends related to participant satisfaction and service quality and communicate findings to leadership.
• Participate in quality assurance, compliance, customer experience, and performance improvement initiatives.
• Remain current on company policies, applicable regulations, and industry best practices related to home care services.
• Attend meetings, training programs, and professional development activities as required.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Voluntary insurance
• 401(k) plan
• Tuition assistance
• Pet insurance
• Wellness options through Burnalong, including online classes and programs and local gym access