Certified Nurse Assistant- Sacramento, CA

Cross Country Healthcare•Sacramento, CA

27d•$25 - $25•Onsite

About The Position

The Home Visit Liaison (CNA) is a field-based position responsible for conducting in-home participant visits and client/caregiver introductions to support service quality, participant satisfaction, and continuity of services. The role serves as a liaison between participants, families, caregivers, referral sources, and internal teams, identifying and addressing service-related concerns, promoting positive participant experiences, and supporting participant retention through ongoing engagement and relationship management. The position is primarily field-based, with most working time spent visiting participant homes throughout the assigned service area. Daily travel between participant homes and company locations is required, with travel up to 80%. The role may require schedule flexibility, including extended hours, nights, and weekends. Employees are provided a laptop, monitor, keyboard, mouse, and headset for use during employment.

Requirements

At least five years of experience in home care, healthcare, or a senior care-related industry.
At least one year of experience as a Certified Nursing Assistant (CNA) in a home care or healthcare setting.
All licenses and certifications must be in good standing in the state of practice.
Valid driver’s license and eligibility for lawful driving as required by job duties.
Knowledge of applicable healthcare regulations, industry standards, and best practices.
Effective verbal, written, interpersonal, and telephone communication skills.
Ability to communicate, train, and collaborate effectively in a team-based environment.
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and internet-based applications.
Ability to operate standard office equipment with or without reasonable accommodation.
Patience, teaching ability, and active listening skills.
Ability to remain organized and detail-oriented and demonstrate consistent follow-through.
Ability to understand, follow, and uphold organizational policies and procedures.
Ability to work independently, manage time effectively, maintain confidentiality, and meet established deadlines.
Interpersonal skills, sound judgment, and decision-making abilities appropriate to the role.
Ability to exercise discretion, integrity, and professionalism consistent with organizational standards and regulatory requirements.
Ability to organize and prioritize workload to meet operational needs.
Ability to establish and maintain effective working relationships with internal and external stakeholders.
Ability to present a professional appearance and demeanor consistent with workplace standards.
Ability to work independently or as part of a team, as required by business needs.
High school diploma or equivalent required.
Ability to maintain flexibility in work schedule, including extended hours, nights, and weekends as needed.
Comfort learning, training, and engaging with others virtually through Microsoft Teams and Zoom.

Nice To Haves

Bilingual skills preferred.
Bachelor’s degree in a healthcare field preferred.
For Licensed Practical/Vocational Nurse (LPN/LVN) candidates: working knowledge of clinical documentation, care coordination, and applicable state nursing regulations within the licensed practical nursing scope of practice.

Responsibilities

Conduct in-home participant visits and client/caregiver introductions to support service initiation, continuity, and participant satisfaction.
Perform routine quality assurance visits in participant homes to evaluate service quality, participant experience, caregiver compatibility, and overall satisfaction.
Serve as a field-based liaison between participants, families, caregivers, referral sources, and internal teams.
Build and maintain positive relationships with participants and families through ongoing engagement, follow-up visits, and proactive problem resolution.
Observe and document participant wellbeing, home environment concerns, service-related issues, and changes that may affect service delivery; communicate observations through established channels.
Address participant, family, and caregiver concerns related to service delivery, scheduling, communication, caregiver matching, and satisfaction.
Conduct follow-up home visits and service reviews to ensure participant needs are addressed and quality standards are maintained.
Assist participants and families with service-related questions and facilitate communication with appropriate internal resources.
Support participant retention through timely issue identification, service recovery, and ongoing relationship management.
Collaborate with participants, families, caregivers, referral sources, and operational teams to support positive service outcomes and continuity of services.
Investigate and document participant complaints, incidents, service concerns, and quality issues, and assist with resolution efforts.
Maintain accurate, timely, and complete documentation of participant visits, interactions, concerns, and follow-up actions.
Monitor trends related to participant satisfaction and service quality and communicate findings to leadership.
Participate in quality assurance, compliance, customer experience, and performance improvement initiatives.
Remain current on company policies, applicable regulations, and industry best practices related to home care services.
Attend meetings, training programs, and professional development activities as required.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary insurance
401(k) plan
Tuition assistance
Pet insurance
Wellness options through Burnalong, including online classes and programs and local gym access